Table: beneficiary_grievance_type
report_year geography grievance_category grievance_type grievance_count exempt_grievance_count unresolved_as_of_june_30 resolved referred
FY2021 State Access Service not available 27 6 1 31 1
FY2021 State Access Service not accessible 27 6 2 31 0
FY2021 State Access Timeliness of services 47 13 5 55 0
FY2021 State Access 24/7 Toll-free access line 2 2 1 3 0
FY2021 State Access Linguistic services 4 0 1 3 0
FY2021 State Access Other access issues 49 20 3 65 1
FY2021 State Access All 156 47 13 188 2
FY2021 State Quality of Care Staff behavior concerns 688 118 46 744 16
FY2021 State Quality of Care Treatment issues or concerns 522 112 51 573 10
FY2021 State Quality of Care Medication concern 195 46 14 223 4
FY2021 State Quality of Care Cultural appropriateness 1 0 0 1 0
FY2021 State Quality of Care Other quality of care issues 134 49 7 171 5
FY2021 State Quality of Care All 1540 325 118 1712 35
FY2021 State Change of Provider Change of Provider 419 119 34 504 0
FY2021 State Confidentiality Concern Confidentiality Concern 37 6 2 41 0
FY2021 State Other Financial 62 6 4 62 2
FY2021 State Other Lost property 20 2 1 21 0
FY2021 State Other Operational 111 58 3 159 7
FY2021 State Other Patients' rights 93 25 8 97 13
FY2021 State Other Peer behaviors 46 4 2 47 1
FY2021 State Other Physical environment 32 3 5 30 0
FY2021 State Other Other grievance not listed above 129 53 7 155 20
FY2021 State Other All 493 151 30 571 43
FY2021 State All All 2645 648 197 3016 80
FY2021 Alameda Access Service not available 3 0 1 2 0
FY2021 Alameda Access Service not accessible 0 0 0 0 0
FY2021 Alameda Access Timeliness of services 3 1 1 3 0
FY2021 Alameda Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Alameda Access Linguistic services 0 0 0 0 0
FY2021 Alameda Access Other access issues 4 5 1 8 0
FY2021 Alameda Access All 10 6 3 13 0
FY2021 Alameda Quality of Care Staff behavior concerns 3 1 2 2 0
FY2021 Alameda Quality of Care Treatment issues or concerns 1 0 0 1 0
FY2021 Alameda Quality of Care Medication concern 7 3 1 8 1
FY2021 Alameda Quality of Care Cultural appropriateness 1 0 0 1 0
FY2021 Alameda Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Alameda Quality of Care All 13 4 3 13 1
FY2021 Alameda Change of Provider Change of Provider 11 3 0 14 0
FY2021 Alameda Confidentiality Concern Confidentiality Concern 2 1 0 3 0
FY2021 Alameda Other Financial 2 0 1 1 0
FY2021 Alameda Other Lost property 1 0 0 1 0
FY2021 Alameda Other Operational 10 0 0 10 0
FY2021 Alameda Other Patients' rights 0 0 0 0 0
FY2021 Alameda Other Peer behaviors 2 0 1 1 0
FY2021 Alameda Other Physical environment 0 0 0 0 0
FY2021 Alameda Other Other grievance not listed above 2 3 1 4 0
FY2021 Alameda Other All 17 3 3 17 0
FY2021 Alameda All All 53 17 9 60 1
FY2021 Alpine Access Service not available 0 0 0 0 0
FY2021 Alpine Access Service not accessible 0 0 0 0 0
FY2021 Alpine Access Timeliness of services 0 0 0 0 0
FY2021 Alpine Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Alpine Access Linguistic services 0 0 0 0 0
FY2021 Alpine Access Other access issues 0 0 0 0 0
FY2021 Alpine Access All 0 0 0 0 0
FY2021 Alpine Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Alpine Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Alpine Quality of Care Medication concern 0 0 0 0 0
FY2021 Alpine Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Alpine Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Alpine Quality of Care All 0 0 0 0 0
FY2021 Alpine Change of Provider Change of Provider 0 0 0 0 0
FY2021 Alpine Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Alpine Other Financial 0 0 0 0 0
FY2021 Alpine Other Lost property 0 0 0 0 0
FY2021 Alpine Other Operational 0 0 0 0 0
FY2021 Alpine Other Patients' rights 0 0 0 0 0
FY2021 Alpine Other Peer behaviors 0 0 0 0 0
FY2021 Alpine Other Physical environment 0 0 0 0 0
FY2021 Alpine Other Other grievance not listed above 0 0 0 0 0
FY2021 Alpine Other All 0 0 0 0 0
FY2021 Alpine All All 0 0 0 0 0
FY2021 Amador Access Service not available 0 0 0 0 0
FY2021 Amador Access Service not accessible 0 0 0 0 0
FY2021 Amador Access Timeliness of services 0 0 0 0 0
FY2021 Amador Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Amador Access Linguistic services 0 0 0 0 0
FY2021 Amador Access Other access issues 0 0 0 0 0
FY2021 Amador Access All 0 0 0 0 0
FY2021 Amador Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Amador Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Amador Quality of Care Medication concern 0 0 0 0 0
FY2021 Amador Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Amador Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Amador Quality of Care All 1 0 0 1 0
FY2021 Amador Change of Provider Change of Provider 2 0 0 2 0
FY2021 Amador Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Amador Other Financial 0 0 0 0 0
FY2021 Amador Other Lost property 0 0 0 0 0
FY2021 Amador Other Operational 0 0 0 0 0
FY2021 Amador Other Patients' rights 0 0 0 0 0
FY2021 Amador Other Peer behaviors 0 0 0 0 0
FY2021 Amador Other Physical environment 0 0 0 0 0
FY2021 Amador Other Other grievance not listed above 0 0 0 0 0
FY2021 Amador Other All 0 0 0 0 0
FY2021 Amador All All 3 0 0 3 0
FY2021 Butte Access Service not available 0 0 0 0 0
FY2021 Butte Access Service not accessible 3 3 0 6 0
FY2021 Butte Access Timeliness of services 1 1 0 2 0
FY2021 Butte Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Butte Access Linguistic services 0 0 0 0 0
FY2021 Butte Access Other access issues 3 5 0 8 0
FY2021 Butte Access All 7 9 0 16 0
FY2021 Butte Quality of Care Staff behavior concerns 15 15 3 27 0
FY2021 Butte Quality of Care Treatment issues or concerns 17 21 1 35 2
FY2021 Butte Quality of Care Medication concern 0 3 0 3 0
FY2021 Butte Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Butte Quality of Care Other quality of care issues 1 1 0 2 0
FY2021 Butte Quality of Care All 33 40 4 67 2
FY2021 Butte Change of Provider Change of Provider 2 8 1 9 0
FY2021 Butte Confidentiality Concern Confidentiality Concern 4 2 0 6 0
FY2021 Butte Other Financial 1 3 0 4 0
FY2021 Butte Other Lost property 0 0 0 0 0
FY2021 Butte Other Operational 2 6 0 8 0
FY2021 Butte Other Patients' rights 5 0 2 3 0
FY2021 Butte Other Peer behaviors 0 0 0 0 0
FY2021 Butte Other Physical environment 0 1 0 1 0
FY2021 Butte Other Other grievance not listed above 2 6 0 8 0
FY2021 Butte Other All 10 16 2 24 0
FY2021 Butte All All 56 75 7 122 2
FY2021 Calaveras Access Service not available 0 0 0 0 0
FY2021 Calaveras Access Service not accessible 0 0 0 0 0
FY2021 Calaveras Access Timeliness of services 0 1 0 1 0
FY2021 Calaveras Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Calaveras Access Linguistic services 0 0 0 0 0
FY2021 Calaveras Access Other access issues 0 0 0 0 0
FY2021 Calaveras Access All 0 1 0 1 0
FY2021 Calaveras Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Calaveras Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Calaveras Quality of Care Medication concern 0 0 0 0 0
FY2021 Calaveras Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Calaveras Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Calaveras Quality of Care All 0 0 0 0 0
FY2021 Calaveras Change of Provider Change of Provider 0 0 0 0 0
FY2021 Calaveras Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Calaveras Other Financial 0 0 0 0 0
FY2021 Calaveras Other Lost property 0 0 0 0 0
FY2021 Calaveras Other Operational 0 0 0 0 0
FY2021 Calaveras Other Patients' rights 0 0 0 0 0
FY2021 Calaveras Other Peer behaviors 0 0 0 0 0
FY2021 Calaveras Other Physical environment 0 0 0 0 0
FY2021 Calaveras Other Other grievance not listed above 0 0 0 0 0
FY2021 Calaveras Other All 0 0 0 0 0
FY2021 Calaveras All All 0 1 0 1 0
FY2021 Colusa Access Service not available 0 0 0 0 0
FY2021 Colusa Access Service not accessible 0 0 0 0 0
FY2021 Colusa Access Timeliness of services 0 0 0 0 0
FY2021 Colusa Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Colusa Access Linguistic services 0 0 0 0 0
FY2021 Colusa Access Other access issues 0 0 0 0 0
FY2021 Colusa Access All 0 0 0 0 0
FY2021 Colusa Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Colusa Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Colusa Quality of Care Medication concern 1 0 0 1 0
FY2021 Colusa Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Colusa Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Colusa Quality of Care All 1 0 0 1 0
FY2021 Colusa Change of Provider Change of Provider 0 0 0 0 0
FY2021 Colusa Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Colusa Other Financial 0 0 0 0 0
FY2021 Colusa Other Lost property 0 0 0 0 0
FY2021 Colusa Other Operational 2 0 0 2 0
FY2021 Colusa Other Patients' rights 0 0 0 0 0
FY2021 Colusa Other Peer behaviors 0 0 0 0 0
FY2021 Colusa Other Physical environment 1 0 0 1 0
FY2021 Colusa Other Other grievance not listed above 1 0 0 1 0
FY2021 Colusa Other All 4 0 0 4 0
FY2021 Colusa All All 5 0 0 5 0
FY2021 Contra Costa Access Service not available 0 0 0 0 0
FY2021 Contra Costa Access Service not accessible 0 0 0 0 0
FY2021 Contra Costa Access Timeliness of services 0 0 0 0 0
FY2021 Contra Costa Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Contra Costa Access Linguistic services 0 0 0 0 0
FY2021 Contra Costa Access Other access issues 1 1 0 2 0
FY2021 Contra Costa Access All 1 1 0 2 0
FY2021 Contra Costa Quality of Care Staff behavior concerns 7 2 1 7 1
FY2021 Contra Costa Quality of Care Treatment issues or concerns 3 2 0 4 1
FY2021 Contra Costa Quality of Care Medication concern 3 0 0 2 1
FY2021 Contra Costa Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Contra Costa Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Contra Costa Quality of Care All 14 4 1 14 3
FY2021 Contra Costa Change of Provider Change of Provider 3 2 0 5 0
FY2021 Contra Costa Confidentiality Concern Confidentiality Concern 1 0 0 1 0
FY2021 Contra Costa Other Financial 1 0 0 1 0
FY2021 Contra Costa Other Lost property 0 0 0 0 0
FY2021 Contra Costa Other Operational 2 0 0 0 2
FY2021 Contra Costa Other Patients' rights 0 0 0 0 0
FY2021 Contra Costa Other Peer behaviors 2 0 0 2 0
FY2021 Contra Costa Other Physical environment 1 0 0 1 0
FY2021 Contra Costa Other Other grievance not listed above 5 1 0 2 4
FY2021 Contra Costa Other All 11 1 0 6 6
FY2021 Contra Costa All All 30 8 1 28 9
FY2021 Del Norte Access Service not available 0 0 0 0 0
FY2021 Del Norte Access Service not accessible 0 0 0 0 0
FY2021 Del Norte Access Timeliness of services 0 0 0 0 0
FY2021 Del Norte Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Del Norte Access Linguistic services 0 0 0 0 0
FY2021 Del Norte Access Other access issues 1 0 0 1 0
FY2021 Del Norte Access All 1 0 0 1 0
FY2021 Del Norte Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Del Norte Quality of Care Treatment issues or concerns 8 0 1 7 0
FY2021 Del Norte Quality of Care Medication concern 0 0 0 0 0
FY2021 Del Norte Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Del Norte Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Del Norte Quality of Care All 8 0 1 7 0
FY2021 Del Norte Change of Provider Change of Provider 0 0 0 0 0
FY2021 Del Norte Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Del Norte Other Financial 5 0 0 5 0
FY2021 Del Norte Other Lost property 0 0 0 0 0
FY2021 Del Norte Other Operational 0 0 0 0 0
FY2021 Del Norte Other Patients' rights 0 0 0 0 0
FY2021 Del Norte Other Peer behaviors 0 0 0 0 0
FY2021 Del Norte Other Physical environment 0 0 0 0 0
FY2021 Del Norte Other Other grievance not listed above 0 0 0 0 0
FY2021 Del Norte Other All 5 0 0 5 0
FY2021 Del Norte All All 14 0 1 13 0
FY2021 El Dorado Access Service not available 0 0 0 0 0
FY2021 El Dorado Access Service not accessible 0 0 0 0 0
FY2021 El Dorado Access Timeliness of services 1 0 1 0 0
FY2021 El Dorado Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 El Dorado Access Linguistic services 0 0 0 0 0
FY2021 El Dorado Access Other access issues 0 0 0 0 0
FY2021 El Dorado Access All 1 0 1 0 0
FY2021 El Dorado Quality of Care Staff behavior concerns 11 0 0 11 0
FY2021 El Dorado Quality of Care Treatment issues or concerns 10 0 1 9 0
FY2021 El Dorado Quality of Care Medication concern 0 0 0 0 0
FY2021 El Dorado Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 El Dorado Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 El Dorado Quality of Care All 21 0 1 20 0
FY2021 El Dorado Change of Provider Change of Provider 0 0 0 0 0
FY2021 El Dorado Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 El Dorado Other Financial 0 0 0 0 0
FY2021 El Dorado Other Lost property 0 0 0 0 0
FY2021 El Dorado Other Operational 0 0 0 0 0
FY2021 El Dorado Other Patients' rights 0 0 0 0 0
FY2021 El Dorado Other Peer behaviors 1 0 0 1 0
FY2021 El Dorado Other Physical environment 0 0 0 0 0
FY2021 El Dorado Other Other grievance not listed above 1 0 0 1 0
FY2021 El Dorado Other All 2 0 0 2 0
FY2021 El Dorado All All 24 0 2 22 0
FY2021 Fresno Access Service not available 0 0 0 0 0
FY2021 Fresno Access Service not accessible 1 0 0 1 0
FY2021 Fresno Access Timeliness of services 0 0 0 0 0
FY2021 Fresno Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Fresno Access Linguistic services 0 0 0 0 0
FY2021 Fresno Access Other access issues 0 0 0 0 0
FY2021 Fresno Access All 1 0 0 1 0
FY2021 Fresno Quality of Care Staff behavior concerns 14 0 1 13 0
FY2021 Fresno Quality of Care Treatment issues or concerns 9 0 2 7 0
FY2021 Fresno Quality of Care Medication concern 2 0 0 2 0
FY2021 Fresno Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Fresno Quality of Care Other quality of care issues 3 0 0 3 0
FY2021 Fresno Quality of Care All 28 0 3 25 0
FY2021 Fresno Change of Provider Change of Provider 9 0 1 8 0
FY2021 Fresno Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Fresno Other Financial 0 0 0 0 0
FY2021 Fresno Other Lost property 0 0 0 0 0
FY2021 Fresno Other Operational 2 0 0 2 0
FY2021 Fresno Other Patients' rights 1 0 1 0 0
FY2021 Fresno Other Peer behaviors 1 0 0 1 0
FY2021 Fresno Other Physical environment 4 0 1 3 0
FY2021 Fresno Other Other grievance not listed above 4 0 0 3 1
FY2021 Fresno Other All 12 0 2 9 1
FY2021 Fresno All All 50 0 6 43 1
FY2021 Glenn Access Service not available 0 0 0 0 0
FY2021 Glenn Access Service not accessible 1 0 0 1 0
FY2021 Glenn Access Timeliness of services 0 3 0 3 0
FY2021 Glenn Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Glenn Access Linguistic services 0 0 0 0 0
FY2021 Glenn Access Other access issues 0 0 0 0 0
FY2021 Glenn Access All 1 3 0 4 0
FY2021 Glenn Quality of Care Staff behavior concerns 3 2 0 5 0
FY2021 Glenn Quality of Care Treatment issues or concerns 1 0 0 1 0
FY2021 Glenn Quality of Care Medication concern 0 0 0 0 0
FY2021 Glenn Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Glenn Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Glenn Quality of Care All 4 2 0 6 0
FY2021 Glenn Change of Provider Change of Provider 0 6 0 6 0
FY2021 Glenn Confidentiality Concern Confidentiality Concern 2 0 0 2 0
FY2021 Glenn Other Financial 0 1 0 1 0
FY2021 Glenn Other Lost property 0 0 0 0 0
FY2021 Glenn Other Operational 0 3 0 3 0
FY2021 Glenn Other Patients' rights 0 0 0 0 0
FY2021 Glenn Other Peer behaviors 0 0 0 0 0
FY2021 Glenn Other Physical environment 0 0 0 0 0
FY2021 Glenn Other Other grievance not listed above 0 0 0 0 0
FY2021 Glenn Other All 0 4 0 4 0
FY2021 Glenn All All 7 15 0 22 0
FY2021 Humboldt Access Service not available 0 0 0 0 0
FY2021 Humboldt Access Service not accessible 0 0 0 0 0
FY2021 Humboldt Access Timeliness of services 0 0 0 0 0
FY2021 Humboldt Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Humboldt Access Linguistic services 0 0 0 0 0
FY2021 Humboldt Access Other access issues 1 0 0 1 0
FY2021 Humboldt Access All 1 0 0 1 0
FY2021 Humboldt Quality of Care Staff behavior concerns 14 0 1 13 0
FY2021 Humboldt Quality of Care Treatment issues or concerns 11 0 0 11 0
FY2021 Humboldt Quality of Care Medication concern 2 0 0 2 0
FY2021 Humboldt Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Humboldt Quality of Care Other quality of care issues 2 0 0 2 0
FY2021 Humboldt Quality of Care All 29 0 1 28 0
FY2021 Humboldt Change of Provider Change of Provider 7 0 0 7 0
FY2021 Humboldt Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Humboldt Other Financial 1 0 0 1 0
FY2021 Humboldt Other Lost property 2 0 0 2 0
FY2021 Humboldt Other Operational 2 0 0 2 0
FY2021 Humboldt Other Patients' rights 3 0 0 3 0
FY2021 Humboldt Other Peer behaviors 0 0 0 0 0
FY2021 Humboldt Other Physical environment 2 0 0 2 0
FY2021 Humboldt Other Other grievance not listed above 3 0 1 2 0
FY2021 Humboldt Other All 13 0 1 12 0
FY2021 Humboldt All All 50 0 2 48 0
FY2021 Imperial Access Service not available 0 0 0 0 0
FY2021 Imperial Access Service not accessible 0 0 0 0 0
FY2021 Imperial Access Timeliness of services 0 0 0 0 0
FY2021 Imperial Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Imperial Access Linguistic services 0 0 0 0 0
FY2021 Imperial Access Other access issues 0 0 0 0 0
FY2021 Imperial Access All 0 0 0 0 0
FY2021 Imperial Quality of Care Staff behavior concerns 24 14 2 36 0
FY2021 Imperial Quality of Care Treatment issues or concerns 14 10 0 24 0
FY2021 Imperial Quality of Care Medication concern 0 3 0 3 0
FY2021 Imperial Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Imperial Quality of Care Other quality of care issues 2 3 0 5 0
FY2021 Imperial Quality of Care All 40 30 2 68 0
FY2021 Imperial Change of Provider Change of Provider 5 7 0 12 0
FY2021 Imperial Confidentiality Concern Confidentiality Concern 0 1 0 1 0
FY2021 Imperial Other Financial 1 0 0 1 0
FY2021 Imperial Other Lost property 0 0 0 0 0
FY2021 Imperial Other Operational 2 3 0 5 0
FY2021 Imperial Other Patients' rights 1 1 0 2 0
FY2021 Imperial Other Peer behaviors 0 0 0 0 0
FY2021 Imperial Other Physical environment 0 0 0 0 0
FY2021 Imperial Other Other grievance not listed above 1 3 0 4 0
FY2021 Imperial Other All 5 7 0 12 0
FY2021 Imperial All All 50 45 2 93 0
FY2021 Inyo Access Service not available 0 0 0 0 0
FY2021 Inyo Access Service not accessible 0 0 0 0 0
FY2021 Inyo Access Timeliness of services 0 0 0 0 0
FY2021 Inyo Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Inyo Access Linguistic services 0 0 0 0 0
FY2021 Inyo Access Other access issues 0 0 0 0 0
FY2021 Inyo Access All 0 0 0 0 0
FY2021 Inyo Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Inyo Quality of Care Treatment issues or concerns 1 0 0 1 0
FY2021 Inyo Quality of Care Medication concern 0 0 0 0 0
FY2021 Inyo Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Inyo Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Inyo Quality of Care All 1 0 0 1 0
FY2021 Inyo Change of Provider Change of Provider 0 0 0 0 0
FY2021 Inyo Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Inyo Other Financial 0 0 0 0 0
FY2021 Inyo Other Lost property 0 0 0 0 0
FY2021 Inyo Other Operational 0 0 0 0 0
FY2021 Inyo Other Patients' rights 0 0 0 0 0
FY2021 Inyo Other Peer behaviors 0 0 0 0 0
FY2021 Inyo Other Physical environment 0 0 0 0 0
FY2021 Inyo Other Other grievance not listed above 0 0 0 0 0
FY2021 Inyo Other All 0 0 0 0 0
FY2021 Inyo All All 1 0 0 1 0
FY2021 Kern Access Service not available 1 0 0 1 0
FY2021 Kern Access Service not accessible 1 0 1 0 0
FY2021 Kern Access Timeliness of services 6 1 1 6 0
FY2021 Kern Access 24/7 Toll-free access line 0 1 1 0 0
FY2021 Kern Access Linguistic services 1 0 0 1 0
FY2021 Kern Access Other access issues 0 0 0 0 0
FY2021 Kern Access All 9 2 3 8 0
FY2021 Kern Quality of Care Staff behavior concerns 34 4 8 30 0
FY2021 Kern Quality of Care Treatment issues or concerns 64 16 21 59 0
FY2021 Kern Quality of Care Medication concern 9 2 2 9 0
FY2021 Kern Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Kern Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Kern Quality of Care All 107 22 31 98 0
FY2021 Kern Change of Provider Change of Provider 27 19 18 28 0
FY2021 Kern Confidentiality Concern Confidentiality Concern 5 0 0 5 0
FY2021 Kern Other Financial 3 0 0 3 0
FY2021 Kern Other Lost property 1 0 0 1 0
FY2021 Kern Other Operational 4 1 0 5 0
FY2021 Kern Other Patients' rights 0 0 0 0 0
FY2021 Kern Other Peer behaviors 2 0 1 1 0
FY2021 Kern Other Physical environment 1 0 1 0 0
FY2021 Kern Other Other grievance not listed above 0 0 0 0 0
FY2021 Kern Other All 11 1 2 10 0
FY2021 Kern All All 159 44 54 149 0
FY2021 Kings Access Service not available 0 0 0 0 0
FY2021 Kings Access Service not accessible 0 0 0 0 0
FY2021 Kings Access Timeliness of services 0 0 0 0 0
FY2021 Kings Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Kings Access Linguistic services 0 0 0 0 0
FY2021 Kings Access Other access issues 2 1 0 3 0
FY2021 Kings Access All 2 1 0 3 0
FY2021 Kings Quality of Care Staff behavior concerns 1 5 0 6 0
FY2021 Kings Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Kings Quality of Care Medication concern 0 0 0 0 0
FY2021 Kings Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Kings Quality of Care Other quality of care issues 2 18 0 20 0
FY2021 Kings Quality of Care All 3 23 0 26 0
FY2021 Kings Change of Provider Change of Provider 0 1 0 1 0
FY2021 Kings Confidentiality Concern Confidentiality Concern 0 1 0 1 0
FY2021 Kings Other Financial 0 0 0 0 0
FY2021 Kings Other Lost property 0 0 0 0 0
FY2021 Kings Other Operational 10 10 0 16 4
FY2021 Kings Other Patients' rights 0 0 0 0 0
FY2021 Kings Other Peer behaviors 0 1 0 1 0
FY2021 Kings Other Physical environment 0 0 0 0 0
FY2021 Kings Other Other grievance not listed above 1 13 0 13 1
FY2021 Kings Other All 11 24 0 30 5
FY2021 Kings All All 16 50 0 61 5
FY2021 Lake Access Service not available 0 0 0 0 0
FY2021 Lake Access Service not accessible 0 0 0 0 0
FY2021 Lake Access Timeliness of services 0 0 0 0 0
FY2021 Lake Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Lake Access Linguistic services 0 0 0 0 0
FY2021 Lake Access Other access issues 0 0 0 0 0
FY2021 Lake Access All 0 0 0 0 0
FY2021 Lake Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Lake Quality of Care Treatment issues or concerns 4 0 0 4 0
FY2021 Lake Quality of Care Medication concern 1 0 0 1 0
FY2021 Lake Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Lake Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Lake Quality of Care All 5 0 0 5 0
FY2021 Lake Change of Provider Change of Provider 2 0 0 2 0
FY2021 Lake Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Lake Other Financial 0 0 0 0 0
FY2021 Lake Other Lost property 0 0 0 0 0
FY2021 Lake Other Operational 0 0 0 0 0
FY2021 Lake Other Patients' rights 0 0 0 0 0
FY2021 Lake Other Peer behaviors 0 0 0 0 0
FY2021 Lake Other Physical environment 0 0 0 0 0
FY2021 Lake Other Other grievance not listed above 0 0 0 0 0
FY2021 Lake Other All 0 0 0 0 0
FY2021 Lake All All 7 0 0 7 0
FY2021 Lassen Access Service not available 1 0 0 1 0
FY2021 Lassen Access Service not accessible 0 0 0 0 0
FY2021 Lassen Access Timeliness of services 0 0 0 0 0
FY2021 Lassen Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Lassen Access Linguistic services 0 0 0 0 0
FY2021 Lassen Access Other access issues 3 0 0 3 0
FY2021 Lassen Access All 4 0 0 4 0
FY2021 Lassen Quality of Care Staff behavior concerns 2 0 0 2 0
FY2021 Lassen Quality of Care Treatment issues or concerns 2 0 0 2 0
FY2021 Lassen Quality of Care Medication concern 0 0 0 0 0
FY2021 Lassen Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Lassen Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Lassen Quality of Care All 5 0 0 5 0
FY2021 Lassen Change of Provider Change of Provider 0 0 0 0 0
FY2021 Lassen Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Lassen Other Financial 0 0 0 0 0
FY2021 Lassen Other Lost property 0 0 0 0 0
FY2021 Lassen Other Operational 0 0 0 0 0
FY2021 Lassen Other Patients' rights 2 0 0 0 2
FY2021 Lassen Other Peer behaviors 0 0 0 0 0
FY2021 Lassen Other Physical environment 0 0 0 0 0
FY2021 Lassen Other Other grievance not listed above 2 0 0 0 2
FY2021 Lassen Other All 4 0 0 0 4
FY2021 Lassen All All 13 0 0 9 4
FY2021 Los Angeles Access Service not available 0 0 0 0 0
FY2021 Los Angeles Access Service not accessible 2 0 0 2 0
FY2021 Los Angeles Access Timeliness of services 1 0 0 1 0
FY2021 Los Angeles Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Los Angeles Access Linguistic services 0 0 0 0 0
FY2021 Los Angeles Access Other access issues 0 0 0 0 0
FY2021 Los Angeles Access All 3 0 0 3 0
FY2021 Los Angeles Quality of Care Staff behavior concerns 48 0 0 48 0
FY2021 Los Angeles Quality of Care Treatment issues or concerns 35 0 1 34 0
FY2021 Los Angeles Quality of Care Medication concern 6 0 0 6 0
FY2021 Los Angeles Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Los Angeles Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Los Angeles Quality of Care All 89 0 1 88 0
FY2021 Los Angeles Change of Provider Change of Provider 4 0 0 4 0
FY2021 Los Angeles Confidentiality Concern Confidentiality Concern 1 0 0 1 0
FY2021 Los Angeles Other Financial 0 0 0 0 0
FY2021 Los Angeles Other Lost property 4 0 0 4 0
FY2021 Los Angeles Other Operational 4 0 0 4 0
FY2021 Los Angeles Other Patients' rights 7 0 0 7 0
FY2021 Los Angeles Other Peer behaviors 15 0 0 15 0
FY2021 Los Angeles Other Physical environment 1 0 1 0 0
FY2021 Los Angeles Other Other grievance not listed above 19 0 0 19 0
FY2021 Los Angeles Other All 50 0 1 49 0
FY2021 Los Angeles All All 147 0 2 145 0
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FY2021 Madera Access Service not accessible 0 0 0 0 0
FY2021 Madera Access Timeliness of services 2 0 0 2 0
FY2021 Madera Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Madera Access Linguistic services 0 0 0 0 0
FY2021 Madera Access Other access issues 0 0 0 0 0
FY2021 Madera Access All 2 0 0 2 0
FY2021 Madera Quality of Care Staff behavior concerns 5 0 0 5 0
FY2021 Madera Quality of Care Treatment issues or concerns 1 0 0 1 0
FY2021 Madera Quality of Care Medication concern 1 0 0 1 0
FY2021 Madera Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Madera Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Madera Quality of Care All 8 0 0 8 0
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FY2021 Madera Confidentialty Concern Confidentialty Concern 0 0 0 0 0
FY2021 Madera Other Financial 1 0 0 1 0
FY2021 Madera Other Lost property 0 0 0 0 0
FY2021 Madera Other Operational 0 0 0 0 0
FY2021 Madera Other Patients' rights 0 0 0 0 0
FY2021 Madera Other Peer behaviors 0 0 0 0 0
FY2021 Madera Other Physical environment 0 0 0 0 0
FY2021 Madera Other Other grievance not listed above 1 0 0 1 0
FY2021 Madera Other All 2 0 0 2 0
FY2021 Madera All All 12 0 0 12 0
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FY2021 Marin Access Service not accessible 0 0 0 0 0
FY2021 Marin Access Timeliness of services 0 0 0 0 0
FY2021 Marin Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Marin Access Linguistic services 0 0 0 0 0
FY2021 Marin Access Other access issues 0 0 0 0 0
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FY2021 Marin Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Marin Quality of Care Medication concern 1 0 0 1 0
FY2021 Marin Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Marin Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Marin Quality of Care All 3 0 0 3 0
FY2021 Marin Change of Provider Change of Provider 1 0 0 1 0
FY2021 Marin Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Marin Other Financial 3 0 0 3 0
FY2021 Marin Other Lost property 0 0 0 0 0
FY2021 Marin Other Operational 0 0 0 0 0
FY2021 Marin Other Patients' rights 0 0 0 0 0
FY2021 Marin Other Peer behaviors 0 0 0 0 0
FY2021 Marin Other Physical environment 0 0 0 0 0
FY2021 Marin Other Other grievance not listed above 1 0 0 1 0
FY2021 Marin Other All 4 0 0 4 0
FY2021 Marin All All 9 0 0 9 0
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FY2021 Mariposa Access Service not accessible 0 0 0 0 0
FY2021 Mariposa Access Timeliness of services 0 0 0 0 0
FY2021 Mariposa Access 24/7 Toll-free access line 0 0 0 0 0
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FY2021 Mariposa Access Other access issues 0 0 0 0 0
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FY2021 Mariposa Quality of Care Treatment issues or concerns 3 0 2 1 0
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FY2021 Mariposa Quality of Care Cultural appropriateness 0 0 0 0 0
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FY2021 Mariposa Quality of Care All 11 0 5 6 0
FY2021 Mariposa Change of Provider Change of Provider 1 0 0 1 0
FY2021 Mariposa Confidentiality Concern Confidentiality Concern 3 0 2 1 0
FY2021 Mariposa Other Financial 1 0 0 1 0
FY2021 Mariposa Other Lost property 0 0 0 0 0
FY2021 Mariposa Other Operational 2 0 0 2 0
FY2021 Mariposa Other Patients' rights 0 0 0 0 0
FY2021 Mariposa Other Peer behaviors 0 0 0 0 0
FY2021 Mariposa Other Physical environment 0 0 0 0 0
FY2021 Mariposa Other Other grievance not listed above 1 0 0 1 0
FY2021 Mariposa Other All 4 0 0 4 0
FY2021 Mariposa All All 19 0 7 12 0
FY2021 Mendocino Access Service not available 1 0 0 0 1
FY2021 Mendocino Access Service not accessible 1 0 0 1 0
FY2021 Mendocino Access Timeliness of services 0 0 0 0 0
FY2021 Mendocino Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Mendocino Access Linguistic services 0 0 0 0 0
FY2021 Mendocino Access Other access issues 1 0 0 1 0
FY2021 Mendocino Access All 3 0 0 2 1
FY2021 Mendocino Quality of Care Staff behavior concerns 9 0 1 8 0
FY2021 Mendocino Quality of Care Treatment issues or concerns 3 0 0 3 0
FY2021 Mendocino Quality of Care Medication concern 1 0 0 1 0
FY2021 Mendocino Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Mendocino Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Mendocino Quality of Care All 14 0 1 13 0
FY2021 Mendocino Change of Provider Change of Provider 12 0 1 11 0
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FY2021 Mendocino Other Lost property 0 0 0 0 0
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FY2021 Mendocino Other Peer behaviors 0 0 0 0 0
FY2021 Mendocino Other Physical environment 1 0 0 1 0
FY2021 Mendocino Other Other grievance not listed above 0 0 0 0 0
FY2021 Mendocino Other All 2 0 0 2 0
FY2021 Mendocino All All 33 0 2 30 1
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FY2021 Merced Access Service not accessible 1 0 0 1 0
FY2021 Merced Access Timeliness of services 3 0 0 3 0
FY2021 Merced Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Merced Access Linguistic services 0 0 0 0 0
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FY2021 Merced Quality of Care Treatment issues or concerns 6 0 0 5 1
FY2021 Merced Quality of Care Medication concern 2 0 0 2 0
FY2021 Merced Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Merced Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Merced Quality of Care All 21 0 0 20 1
FY2021 Merced Change of Provider Change of Provider 2 0 0 2 0
FY2021 Merced Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Merced Other Financial 0 0 0 0 0
FY2021 Merced Other Lost property 0 0 0 0 0
FY2021 Merced Other Operational 3 0 0 2 1
FY2021 Merced Other Patients' rights 0 0 0 0 0
FY2021 Merced Other Peer behaviors 1 0 0 1 0
FY2021 Merced Other Physical environment 0 0 0 0 0
FY2021 Merced Other Other grievance not listed above 5 1 0 5 1
FY2021 Merced Other All 9 1 0 8 2
FY2021 Merced All All 36 1 0 34 3
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FY2021 Modoc Access Service not accessible 0 0 0 0 0
FY2021 Modoc Access Timeliness of services 0 0 0 0 0
FY2021 Modoc Access 24/7 Toll-free access line 0 0 0 0 0
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FY2021 Modoc Access Other access issues 0 0 0 0 0
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FY2021 Modoc Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Modoc Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Modoc Quality of Care Medication concern 0 0 0 0 0
FY2021 Modoc Quality of Care Cultural appropriateness 0 0 0 0 0
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FY2021 Modoc Other Financial 0 0 0 0 0
FY2021 Modoc Other Lost property 0 0 0 0 0
FY2021 Modoc Other Operational 0 0 0 0 0
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FY2021 Modoc Other Peer behaviors 0 0 0 0 0
FY2021 Modoc Other Physical environment 0 0 0 0 0
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FY2021 Modoc Other All 0 0 0 0 0
FY2021 Modoc All All 0 0 0 0 0
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FY2021 Mono Access Service not accessible 0 0 0 0 0
FY2021 Mono Access Timeliness of services 0 0 0 0 0
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FY2021 Mono Access Linguistic services 0 0 0 0 0
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FY2021 Mono Quality of Care Treatment issues or concerns 0 0 0 0 0
FY2021 Mono Quality of Care Medication concern 0 0 0 0 0
FY2021 Mono Quality of Care Cultural appropriateness 0 0 0 0 0
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FY2021 Mono Quality of Care All 0 0 0 0 0
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FY2021 Mono Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Mono Other Financial 0 0 0 0 0
FY2021 Mono Other Lost property 0 0 0 0 0
FY2021 Mono Other Operational 0 0 0 0 0
FY2021 Mono Other Patients' rights 0 0 0 0 0
FY2021 Mono Other Peer behaviors 0 0 0 0 0
FY2021 Mono Other Physical environment 0 0 0 0 0
FY2021 Mono Other Other grievance not listed above 0 0 0 0 0
FY2021 Mono Other All 0 0 0 0 0
FY2021 Mono All All 0 0 0 0 0
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FY2021 Monterey Access Service not accessible 0 0 0 0 0
FY2021 Monterey Access Timeliness of services 0 0 0 0 0
FY2021 Monterey Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Monterey Access Linguistic services 0 0 0 0 0
FY2021 Monterey Access Other access issues 1 0 0 1 0
FY2021 Monterey Access All 1 0 0 1 0
FY2021 Monterey Quality of Care Staff behavior concerns 6 0 0 6 0
FY2021 Monterey Quality of Care Treatment issues or concerns 4 0 0 3 1
FY2021 Monterey Quality of Care Medication concern 4 0 0 4 0
FY2021 Monterey Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Monterey Quality of Care Other quality of care issues 3 0 0 3 0
FY2021 Monterey Quality of Care All 17 0 0 16 1
FY2021 Monterey Change of Provider Change of Provider 1 0 0 1 0
FY2021 Monterey Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Monterey Other Financial 0 0 0 0 0
FY2021 Monterey Other Lost property 0 0 0 0 0
FY2021 Monterey Other Operational 0 0 0 0 0
FY2021 Monterey Other Patients' rights 3 0 0 3 0
FY2021 Monterey Other Peer behaviors 0 0 0 0 0
FY2021 Monterey Other Physical environment 2 0 0 2 0
FY2021 Monterey Other Other grievance not listed above 1 1 0 2 0
FY2021 Monterey Other All 6 1 0 7 0
FY2021 Monterey All All 25 1 0 25 1
FY2021 Napa Access Service not available 0 0 0 0 0
FY2021 Napa Access Service not accessible 0 0 0 0 0
FY2021 Napa Access Timeliness of services 0 0 0 0 0
FY2021 Napa Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Napa Access Linguistic services 0 0 0 0 0
FY2021 Napa Access Other access issues 0 0 0 0 0
FY2021 Napa Access All 0 0 0 0 0
FY2021 Napa Quality of Care Staff behavior concerns 4 0 0 4 0
FY2021 Napa Quality of Care Treatment issues or concerns 2 0 0 2 0
FY2021 Napa Quality of Care Medication concern 2 0 0 2 0
FY2021 Napa Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Napa Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Napa Quality of Care All 8 0 0 8 0
FY2021 Napa Change of Provider Change of Provider 2 0 0 2 0
FY2021 Napa Confidentiality Concern Confidentiality Concern 1 0 0 1 0
FY2021 Napa Other Financial 0 0 0 0 0
FY2021 Napa Other Lost property 0 0 0 0 0
FY2021 Napa Other Operational 0 0 0 0 0
FY2021 Napa Other Patients' rights 0 0 0 0 0
FY2021 Napa Other Peer behaviors 1 0 0 1 0
FY2021 Napa Other Physical environment 0 0 0 0 0
FY2021 Napa Other Other grievance not listed above 0 0 0 0 0
FY2021 Napa Other All 1 0 0 1 0
FY2021 Napa All All 12 0 0 12 0
FY2021 Nevada Access Service not available 0 0 0 0 0
FY2021 Nevada Access Service not accessible 0 0 0 0 0
FY2021 Nevada Access Timeliness of services 0 0 0 0 0
FY2021 Nevada Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Nevada Access Linguistic services 0 0 0 0 0
FY2021 Nevada Access Other access issues 0 0 0 0 0
FY2021 Nevada Access All 0 0 0 0 0
FY2021 Nevada Quality of Care Staff behavior concerns 0 0 0 0 0
FY2021 Nevada Quality of Care Treatment issues or concerns 2 0 0 2 0
FY2021 Nevada Quality of Care Medication concern 0 0 0 0 0
FY2021 Nevada Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Nevada Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 Nevada Quality of Care All 2 0 0 2 0
FY2021 Nevada Change of Provider Change of Provider 0 0 0 0 0
FY2021 Nevada Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Nevada Other Financial 3 0 0 2 1
FY2021 Nevada Other Lost property 0 0 0 0 0
FY2021 Nevada Other Operational 0 0 0 0 0
FY2021 Nevada Other Patients' rights 1 0 0 0 1
FY2021 Nevada Other Peer behaviors 2 0 0 2 0
FY2021 Nevada Other Physical environment 0 0 0 0 0
FY2021 Nevada Other Other grievance not listed above 3 0 0 3 0
FY2021 Nevada Other All 9 0 0 7 2
FY2021 Nevada All All 11 0 0 9 2
FY2021 Orange Access Service not available 12 1 0 13 0
FY2021 Orange Access Service not accessible 5 2 1 6 0
FY2021 Orange Access Timeliness of services 3 0 0 3 0
FY2021 Orange Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Orange Access Linguistic services 0 0 0 0 0
FY2021 Orange Access Other access issues 3 1 1 3 0
FY2021 Orange Access All 23 4 2 25 0
FY2021 Orange Quality of Care Staff behavior concerns 160 15 12 162 1
FY2021 Orange Quality of Care Treatment issues or concerns 148 27 8 167 0
FY2021 Orange Quality of Care Medication concern 25 9 2 32 0
FY2021 Orange Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Orange Quality of Care Other quality of care issues 3 2 0 5 0
FY2021 Orange Quality of Care All 336 53 22 366 1
FY2021 Orange Change of Provider Change of Provider 46 35 3 78 0
FY2021 Orange Confidentiality Concern Confidentiality Concern 1 0 0 1 0
FY2021 Orange Other Financial 0 0 0 0 0
FY2021 Orange Other Lost property 6 2 1 7 0
FY2021 Orange Other Operational 6 2 0 8 0
FY2021 Orange Other Patients' rights 10 11 2 19 0
FY2021 Orange Other Peer behaviors 10 2 0 12 0
FY2021 Orange Other Physical environment 7 2 0 9 0
FY2021 Orange Other Other grievance not listed above 12 5 0 17 0
FY2021 Orange Other All 51 24 3 72 0
FY2021 Orange All All 457 116 30 542 1
FY2021 Placer-Sierra Access Service not available 0 0 0 0 0
FY2021 Placer-Sierra Access Service not accessible 0 0 0 0 0
FY2021 Placer-Sierra Access Timeliness of services 0 0 0 0 0
FY2021 Placer-Sierra Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Placer-Sierra Access Linguistic services 0 0 0 0 0
FY2021 Placer-Sierra Access Other access issues 0 0 0 0 0
FY2021 Placer-Sierra Access All 0 0 0 0 0
FY2021 Placer-Sierra Quality of Care Staff behavior concerns 2 9 1 8 2
FY2021 Placer-Sierra Quality of Care Treatment issues or concerns 1 4 0 5 0
FY2021 Placer-Sierra Quality of Care Medication concern 1 1 0 2 0
FY2021 Placer-Sierra Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Placer-Sierra Quality of Care Other quality of care issues 0 1 0 1 0
FY2021 Placer-Sierra Quality of Care All 4 15 1 16 2
FY2021 Placer-Sierra Change of Provider Change of Provider 0 1 0 1 0
FY2021 Placer-Sierra Confidentiality Concern Confidentiality Concern 0 1 0 1 0
FY2021 Placer-Sierra Other Financial 0 0 0 0 0
FY2021 Placer-Sierra Other Lost property 0 0 0 0 0
FY2021 Placer-Sierra Other Operational 0 0 0 0 0
FY2021 Placer-Sierra Other Patients' rights 0 13 0 12 1
FY2021 Placer-Sierra Other Peer behaviors 0 1 0 0 1
FY2021 Placer-Sierra Other Physical environment 0 0 0 0 0
FY2021 Placer-Sierra Other Other grievance not listed above 4 6 0 5 5
FY2021 Placer-Sierra Other All 4 20 0 17 7
FY2021 Placer-Sierra All All 8 37 1 35 9
FY2021 Plumas Access Service not available 1 1 0 2 0
FY2021 Plumas Access Service not accessible 0 0 0 0 0
FY2021 Plumas Access Timeliness of services 2 0 0 2 0
FY2021 Plumas Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Plumas Access Linguistic services 0 0 0 0 0
FY2021 Plumas Access Other access issues 0 0 0 0 0
FY2021 Plumas Access All 3 1 0 4 0
FY2021 Plumas Quality of Care Staff behavior concerns 6 0 0 6 0
FY2021 Plumas Quality of Care Treatment issues or concerns 4 0 0 4 0
FY2021 Plumas Quality of Care Medication concern 0 0 0 0 0
FY2021 Plumas Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Plumas Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Plumas Quality of Care All 11 0 0 11 0
FY2021 Plumas Change of Provider Change of Provider 1 1 0 2 0
FY2021 Plumas Confidentiality Concern Confidentiality Concern 1 0 0 1 0
FY2021 Plumas Other Financial 0 0 0 0 0
FY2021 Plumas Other Lost property 0 0 0 0 0
FY2021 Plumas Other Operational 0 0 0 0 0
FY2021 Plumas Other Patients' rights 0 0 0 0 0
FY2021 Plumas Other Peer behaviors 0 0 0 0 0
FY2021 Plumas Other Physical environment 0 0 0 0 0
FY2021 Plumas Other Other grievance not listed above 0 0 0 0 0
FY2021 Plumas Other All 0 0 0 0 0
FY2021 Plumas All All 16 2 0 18 0
FY2021 Riverside Access Service not available 0 0 0 0 0
FY2021 Riverside Access Service not accessible 2 0 0 2 0
FY2021 Riverside Access Timeliness of services 3 1 0 4 0
FY2021 Riverside Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Riverside Access Linguistic services 0 0 0 0 0
FY2021 Riverside Access Other access issues 1 1 0 2 0
FY2021 Riverside Access All 6 2 0 8 0
FY2021 Riverside Quality of Care Staff behavior concerns 12 10 0 22 0
FY2021 Riverside Quality of Care Treatment issues or concerns 1 4 0 5 0
FY2021 Riverside Quality of Care Medication concern 2 5 0 7 0
FY2021 Riverside Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Riverside Quality of Care Other quality of care issues 4 3 0 7 0
FY2021 Riverside Quality of Care All 19 22 0 41 0
FY2021 Riverside Change of Provider Change of Provider 0 0 0 0 0
FY2021 Riverside Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Riverside Other Financial 0 0 0 0 0
FY2021 Riverside Other Lost property 0 0 0 0 0
FY2021 Riverside Other Operational 0 0 0 0 0
FY2021 Riverside Other Patients' rights 1 0 0 1 0
FY2021 Riverside Other Peer behaviors 0 0 0 0 0
FY2021 Riverside Other Physical environment 0 0 0 0 0
FY2021 Riverside Other Other grievance not listed above 2 2 1 3 0
FY2021 Riverside Other All 3 2 1 4 0
FY2021 Riverside All All 28 26 1 53 0
FY2021 Sacramento Access Service not available 0 0 0 0 0
FY2021 Sacramento Access Service not accessible 0 0 0 0 0
FY2021 Sacramento Access Timeliness of services 3 2 0 5 0
FY2021 Sacramento Access 24/7 Toll-free access line 1 1 0 2 0
FY2021 Sacramento Access Linguistic services 1 0 1 0 0
FY2021 Sacramento Access Other access issues 4 0 1 3 0
FY2021 Sacramento Access All 9 3 2 10 0
FY2021 Sacramento Quality of Care Staff behavior concerns 8 6 0 14 0
FY2021 Sacramento Quality of Care Treatment issues or concerns 32 6 4 34 0
FY2021 Sacramento Quality of Care Medication concern 6 8 0 14 0
FY2021 Sacramento Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 Sacramento Quality of Care Other quality of care issues 1 0 1 0 0
FY2021 Sacramento Quality of Care All 47 20 5 62 0
FY2021 Sacramento Change of Provider Change of Provider 81 34 6 109 0
FY2021 Sacramento Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Sacramento Other Financial 2 2 1 3 0
FY2021 Sacramento Other Lost property 0 0 0 0 0
FY2021 Sacramento Other Operational 26 32 2 56 0
FY2021 Sacramento Other Patients' rights 1 0 0 1 0
FY2021 Sacramento Other Peer behaviors 1 0 0 1 0
FY2021 Sacramento Other Physical environment 0 0 0 0 0
FY2021 Sacramento Other Other grievance not listed above 18 8 4 22 0
FY2021 Sacramento Other All 48 42 7 83 0
FY2021 Sacramento All All 185 99 20 264 0
FY2021 San Benito Access Service not available 0 1 0 1 0
FY2021 San Benito Access Service not accessible 0 0 0 0 0
FY2021 San Benito Access Timeliness of services 0 3 0 3 0
FY2021 San Benito Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 San Benito Access Linguistic services 0 0 0 0 0
FY2021 San Benito Access Other access issues 0 0 0 0 0
FY2021 San Benito Access All 0 4 0 4 0
FY2021 San Benito Quality of Care Staff behavior concerns 3 7 0 10 0
FY2021 San Benito Quality of Care Treatment issues or concerns 1 7 0 7 1
FY2021 San Benito Quality of Care Medication concern 2 1 0 3 0
FY2021 San Benito Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 San Benito Quality of Care Other quality of care issues 0 0 0 0 0
FY2021 San Benito Quality of Care All 6 15 0 20 1
FY2021 San Benito Change of Provider Change of Provider 0 2 0 2 0
FY2021 San Benito Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 San Benito Other Financial 3 0 0 3 0
FY2021 San Benito Other Lost property 0 0 0 0 0
FY2021 San Benito Other Operational 1 1 0 2 0
FY2021 San Benito Other Patients' rights 0 0 0 0 0
FY2021 San Benito Other Peer behaviors 0 0 0 0 0
FY2021 San Benito Other Physical environment 0 0 0 0 0
FY2021 San Benito Other Other grievance not listed above 0 0 0 0 0
FY2021 San Benito Other All 4 1 0 5 0
FY2021 San Benito All All 10 22 0 31 1
FY2021 San Bernardino Access Service not available 1 0 0 1 0
FY2021 San Bernardino Access Service not accessible 1 0 0 1 0
FY2021 San Bernardino Access Timeliness of services 2 0 0 2 0
FY2021 San Bernardino Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 San Bernardino Access Linguistic services 1 0 0 1 0
FY2021 San Bernardino Access Other access issues 6 0 0 5 1
FY2021 San Bernardino Access All 11 0 0 10 1
FY2021 San Bernardino Quality of Care Staff behavior concerns 27 0 0 19 8
FY2021 San Bernardino Quality of Care Treatment issues or concerns 13 0 0 12 1
FY2021 San Bernardino Quality of Care Medication concern 3 0 0 2 1
FY2021 San Bernardino Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 San Bernardino Quality of Care Other quality of care issues 15 0 1 12 2
FY2021 San Bernardino Quality of Care All 58 0 1 45 12
FY2021 San Bernardino Change of Provider Change of Provider 1 0 0 1 0
FY2021 San Bernardino Confidentiality Concern Confidentiality Concern 1 0 0 1 0
FY2021 San Bernardino Other Financial 1 0 0 1 0
FY2021 San Bernardino Other Lost property 1 0 0 1 0
FY2021 San Bernardino Other Operational 5 0 0 5 0
FY2021 San Bernardino Other Patients' rights 0 0 0 0 0
FY2021 San Bernardino Other Peer behaviors 0 0 0 0 0
FY2021 San Bernardino Other Physical environment 2 0 0 2 0
FY2021 San Bernardino Other Other grievance not listed above 8 0 0 5 3
FY2021 San Bernardino Other All 17 0 0 14 3
FY2021 San Bernardino All All 88 0 1 71 16
FY2021 San Diego Access Service not available 0 2 0 2 0
FY2021 San Diego Access Service not accessible 0 1 0 1 0
FY2021 San Diego Access Timeliness of services 3 0 1 2 0
FY2021 San Diego Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 San Diego Access Linguistic services 0 0 0 0 0
FY2021 San Diego Access Other access issues 1 0 0 1 0
FY2021 San Diego Access All 4 3 1 6 0
FY2021 San Diego Quality of Care Staff behavior concerns 26 0 2 24 0
FY2021 San Diego Quality of Care Treatment issues or concerns 26 0 2 24 0
FY2021 San Diego Quality of Care Medication concern 23 1 1 23 0
FY2021 San Diego Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 San Diego Quality of Care Other quality of care issues 15 6 0 21 0
FY2021 San Diego Quality of Care All 90 7 5 92 0
FY2021 San Diego Change of Provider Change of Provider 0 0 0 0 0
FY2021 San Diego Confidentiality Concern Confidentiality Concern 3 0 0 3 0
FY2021 San Diego Other Financial 0 0 0 0 0
FY2021 San Diego Other Lost property 2 0 0 2 0
FY2021 San Diego Other Operational 2 0 0 2 0
FY2021 San Diego Other Patients' rights 16 0 0 16 0
FY2021 San Diego Other Peer behaviors 1 0 0 1 0
FY2021 San Diego Other Physical environment 5 0 0 5 0
FY2021 San Diego Other Other grievance not listed above 3 0 0 3 0
FY2021 San Diego Other All 29 0 0 29 0
FY2021 San Diego All All 126 10 6 130 0
FY2021 San Francisco Access Service not available 0 0 0 0 0
FY2021 San Francisco Access Service not accessible 0 0 0 0 0
FY2021 San Francisco Access Timeliness of services 0 0 0 0 0
FY2021 San Francisco Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 San Francisco Access Linguistic services 0 0 0 0 0
FY2021 San Francisco Access Other access issues 3 0 0 3 0
FY2021 San Francisco Access All 3 0 0 3 0
FY2021 San Francisco Quality of Care Staff behavior concerns 19 0 0 19 0
FY2021 San Francisco Quality of Care Treatment issues or concerns 3 0 0 3 0
FY2021 San Francisco Quality of Care Medication concern 2 0 0 2 0
FY2021 San Francisco Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 San Francisco Quality of Care Other quality of care issues 4 0 2 2 0
FY2021 San Francisco Quality of Care All 28 0 2 26 0
FY2021 San Francisco Change of Provider Change of Provider 4 0 1 3 0
FY2021 San Francisco Confidentiality Concern Confidentiality Concern 1 0 0 1 0
FY2021 San Francisco Other Financial 0 0 0 0 0
FY2021 San Francisco Other Lost property 0 0 0 0 0
FY2021 San Francisco Other Operational 4 0 0 4 0
FY2021 San Francisco Other Patients' rights 2 0 0 2 0
FY2021 San Francisco Other Peer behaviors 5 0 0 5 0
FY2021 San Francisco Other Physical environment 1 0 0 1 0
FY2021 San Francisco Other Other grievance not listed above 3 0 0 3 0
FY2021 San Francisco Other All 15 0 0 15 0
FY2021 San Francisco All All 51 0 3 48 0
FY2021 San Joaquin Access Service not available 0 0 0 0 0
FY2021 San Joaquin Access Service not accessible 1 0 0 1 0
FY2021 San Joaquin Access Timeliness of services 4 0 0 4 0
FY2021 San Joaquin Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 San Joaquin Access Linguistic services 1 0 0 1 0
FY2021 San Joaquin Access Other access issues 1 1 0 2 0
FY2021 San Joaquin Access All 7 1 0 8 0
FY2021 San Joaquin Quality of Care Staff behavior concerns 22 5 0 27 0
FY2021 San Joaquin Quality of Care Treatment issues or concerns 11 1 0 12 0
FY2021 San Joaquin Quality of Care Medication concern 3 1 0 4 0
FY2021 San Joaquin Quality of Care Cultural appropriateness 0 0 0 0 0
FY2021 San Joaquin Quality of Care Other quality of care issues 8 0 0 8 0
FY2021 San Joaquin Quality of Care All 44 7 0 51 0
FY2021 San Joaquin Change of Provider Change of Provider 1 0 0 1 0
FY2021 San Joaquin Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 San Joaquin Other Financial 3 0 0 3 0
FY2021 San Joaquin Other Lost property 2 0 0 2 0
FY2021 San Joaquin Other Operational 2 0 0 2 0
FY2021 San Joaquin Other Patients' rights 2 0 0 2 0
FY2021 San Joaquin Other Peer behaviors 1 0 0 1 0
FY2021 San Joaquin Other Physical environment 0 0 0 0 0
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FY2021 San Joaquin Other All 13 0 0 13 0
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FY2021 Santa Barbara Access Service not accessible 1 0 0 1 0
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FY2021 Shasta Access Service not accessible 0 0 0 0 0
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FY2021 Solano Access Service not accessible 1 0 0 1 0
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FY2021 Solano Other Peer behaviors 0 0 0 0 0
FY2021 Solano Other Physical environment 0 0 0 0 0
FY2021 Solano Other Other grievance not listed above 0 0 0 0 0
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FY2021 Sonoma Access Service not available 0 0 0 0 0
FY2021 Sonoma Access Service not accessible 0 0 0 0 0
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FY2021 Sonoma Other Peer behaviors 0 0 0 0 0
FY2021 Sonoma Other Physical environment 1 0 0 1 0
FY2021 Sonoma Other Other grievance not listed above 3 0 0 0 3
FY2021 Sonoma Other All 11 0 3 2 6
FY2021 Sonoma All All 58 5 10 43 10
FY2021 Stanislaus Access Service not available 0 0 0 0 0
FY2021 Stanislaus Access Service not accessible 0 0 0 0 0
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FY2021 Stanislaus Access 24/7 Toll-free access line 0 0 0 0 0
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FY2021 Stanislaus Other Peer behaviors 0 0 0 0 0
FY2021 Stanislaus Other Physical environment 0 0 0 0 0
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FY2021 Stanislaus All All 12 0 0 12 0
FY2021 Sutter-Yuba Access Service not available 0 0 0 0 0
FY2021 Sutter-Yuba Access Service not accessible 0 0 0 0 0
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FY2021 Sutter-Yuba Other Peer behaviors 0 0 0 0 0
FY2021 Sutter-Yuba Other Physical environment 0 0 0 0 0
FY2021 Sutter-Yuba Other Other grievance not listed above 2 0 0 2 0
FY2021 Sutter-Yuba Other All 19 0 0 19 0
FY2021 Sutter-Yuba All All 31 0 4 27 0
FY2021 Tehama Access Service not available 0 0 0 0 0
FY2021 Tehama Access Service not accessible 0 0 0 0 0
FY2021 Tehama Access Timeliness of services 0 0 0 0 0
FY2021 Tehama Access 24/7 Toll-free access line 0 0 0 0 0
FY2021 Tehama Access Linguistic services 0 0 0 0 0
FY2021 Tehama Access Other access issues 1 0 0 1 0
FY2021 Tehama Access All 1 0 0 1 0
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FY2021 Tehama Quality of Care Treatment issues or concerns 1 0 0 1 0
FY2021 Tehama Quality of Care Medication concern 0 0 0 0 0
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FY2021 Tehama Quality of Care Other quality of care issues 1 0 0 1 0
FY2021 Tehama Quality of Care All 4 0 0 4 0
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FY2021 Tehama Confidentiality Concern Confidentiality Concern 0 0 0 0 0
FY2021 Tehama Other Financial 0 0 0 0 0
FY2021 Tehama Other Lost property 0 0 0 0 0
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FY2021 Tehama Other Peer behaviors 0 0 0 0 0
FY2021 Tehama Other Physical environment 0 0 0 0 0
FY2021 Tehama Other Other grievance not listed above 0 0 0 0 0
FY2021 Tehama Other All 0 0 0 0 0
FY2021 Tehama All All 5 0 0 5 0
FY2021 Trinity Access Service not available 0 0 0 0 0
FY2021 Trinity Access Service not accessible 0 0 0 0 0
FY2021 Trinity Access Timeliness of services 0 0 0 0 0
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FY2021 Trinity Access Linguistic services 0 0 0 0 0
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FY2021 Trinity Quality of Care Medication concern 1 0 0 1 0
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FY2021 Trinity Other Peer behaviors 0 0 0 0 0
FY2021 Trinity Other Physical environment 0 0 0 0 0
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FY2021 Tulare Access Service not available 0 0 0 0 0
FY2021 Tulare Access Service not accessible 0 0 0 0 0
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FY2021 Tulare Other Peer behaviors 0 0 0 0 0
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FY2021 Ventura Access Service not accessible 2 0 0 2 0
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FY2021 Ventura Other Financial 4 0 1 3 0
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FY2021 Ventura Other Peer behaviors 0 0 0 0 0
FY2021 Ventura Other Physical environment 1 0 0 1 0
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FY2021 Ventura Other All 7 0 1 6 0
FY2021 Ventura All All 33 2 2 33 0
FY2021 Yolo Access Service not available 1 0 0 1 0
FY2021 Yolo Access Service not accessible 1 0 0 1 0
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FY2021 Yolo Other Physical environment 0 0 0 0 0
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FY2021 Yolo All All 39 4 0 43 0
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FY1920 State Access Service not accessible 71 12 2 78 3
FY1920 State Access Timeliness of services 84 23 4 101 2
FY1920 State Access 24/7 Toll-free access line 4 2 0 6 0
FY1920 State Access Linguistic services 8 1 0 9 0
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FY1920 State Change of Provider All 432 68 22 477 1
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FY1920 State Other Lost property 34 3 6 31 0
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FY1920 State Other Patients' rights 105 35 3 122 15
FY1920 State Other Peer behaviors 38 11 5 34 10
FY1920 State Other Physical environment 54 7 1 55 5
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FY1920 Alameda Access Service not available 0 0 0 0 0
FY1920 Alameda Access Service not accessible 0 0 0 0 0
FY1920 Alameda Access Timeliness of services 0 0 0 0 0
FY1920 Alameda Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Alameda Access Linguistic services 0 0 0 0 0
FY1920 Alameda Access Other access issues 1 3 0 3 1
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FY1920 Alameda Quality of Care Staff behavior concerns 9 13 3 19 0
FY1920 Alameda Quality of Care Treatment issues or concerns 1 3 1 3 0
FY1920 Alameda Quality of Care Medication concern 4 5 0 9 0
FY1920 Alameda Quality of Care Cultural appropriateness 1 1 0 2 0
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FY1920 Alameda Quality of Care All 15 24 4 35 0
FY1920 Alameda Change of Provider All 3 5 0 8 0
FY1920 Alameda Confidentiality Concern All 0 0 0 0 0
FY1920 Alameda Other Financial 2 4 0 6 0
FY1920 Alameda Other Lost property 0 0 0 0 0
FY1920 Alameda Other Operational 5 12 0 13 4
FY1920 Alameda Other Patients' rights 0 0 0 0 0
FY1920 Alameda Other Peer behaviors 0 0 0 0 0
FY1920 Alameda Other Physical environment 0 0 0 0 0
FY1920 Alameda Other Other grievance not listed above 2 9 0 9 2
FY1920 Alameda Other All 9 25 0 28 6
FY1920 Alameda All All 28 57 4 74 7
FY1920 Alpine Access Service not available 2 0 0 2 0
FY1920 Alpine Access Service not accessible 0 0 0 0 0
FY1920 Alpine Access Timeliness of services 0 0 0 0 0
FY1920 Alpine Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Alpine Access Linguistic services 0 0 0 0 0
FY1920 Alpine Access Other access issues 0 0 0 0 0
FY1920 Alpine Access All 2 0 0 2 0
FY1920 Alpine Quality of Care Staff behavior concerns 0 0 0 0 0
FY1920 Alpine Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1920 Alpine Quality of Care Medication concern 0 0 0 0 0
FY1920 Alpine Quality of Care Cultural appropriateness 0 0 0 0 0
FY1920 Alpine Quality of Care Other quality of care issues 0 0 0 0 0
FY1920 Alpine Quality of Care All 0 0 0 0 0
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FY1920 San Benito Other Peer behaviors 1 0 0 1 0
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FY1920 San Francisco Other Peer behaviors 2 0 0 2 0
FY1920 San Francisco Other Physical environment 2 0 0 2 0
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FY1920 San Joaquin All All 68 0 0 68 0
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FY1920 San Mateo Quality of Care All 43 2 2 43 0
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FY1920 San Mateo Other Operational 6 1 0 7 0
FY1920 San Mateo Other Patients' rights 1 1 0 2 0
FY1920 San Mateo Other Peer behaviors 1 0 1 0 0
FY1920 San Mateo Other Physical environment 3 0 0 3 0
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FY1920 San Mateo Other All 14 2 1 15 0
FY1920 San Mateo All All 73 5 3 75 0
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FY1920 Santa Barbara Access Service not accessible 2 0 0 2 0
FY1920 Santa Barbara Access Timeliness of services 7 6 0 13 0
FY1920 Santa Barbara Access 24/7 Toll-free access line 1 0 0 1 0
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FY1920 Santa Barbara Access All 10 6 0 16 0
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FY1920 Santa Barbara Quality of Care Cultural appropriateness 1 1 0 2 0
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FY1920 Santa Barbara Quality of Care All 61 25 1 85 0
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FY1920 Santa Barbara Other Operational 2 0 0 2 0
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FY1920 Santa Barbara Other Peer behaviors 0 0 0 0 0
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FY1920 Santa Barbara Other Other grievance not listed above 4 4 0 4 4
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FY1920 Santa Clara Confidentiality Concern All 0 0 0 0 0
FY1920 Santa Clara Other Financial 3 0 0 2 1
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FY1920 Santa Clara Other Patients' rights 1 0 0 1 0
FY1920 Santa Clara Other Peer behaviors 0 0 0 0 0
FY1920 Santa Clara Other Physical environment 1 0 0 1 0
FY1920 Santa Clara Other Other grievance not listed above 4 0 0 4 0
FY1920 Santa Clara Other All 9 0 0 8 1
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FY1920 Santa Cruz Quality of Care Staff behavior concerns 15 0 0 15 0
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FY1920 Santa Cruz Quality of Care Medication concern 2 0 0 2 0
FY1920 Santa Cruz Quality of Care Cultural appropriateness 0 0 0 0 0
FY1920 Santa Cruz Quality of Care Other quality of care issues 0 0 0 0 0
FY1920 Santa Cruz Quality of Care All 17 0 0 17 0
FY1920 Santa Cruz Change of Provider All 0 0 0 0 0
FY1920 Santa Cruz Confidentiality Concern All 4 0 0 4 0
FY1920 Santa Cruz Other Financial 0 0 0 0 0
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FY1920 Santa Cruz Other Operational 0 0 0 0 0
FY1920 Santa Cruz Other Patients' rights 0 0 0 0 0
FY1920 Santa Cruz Other Peer behaviors 0 0 0 0 0
FY1920 Santa Cruz Other Physical environment 2 0 0 2 0
FY1920 Santa Cruz Other Other grievance not listed above 1 0 0 1 0
FY1920 Santa Cruz Other All 3 0 0 3 0
FY1920 Santa Cruz All All 29 0 0 29 0
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FY1920 Shasta Access Service not accessible 0 0 0 0 0
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FY1920 Shasta Quality of Care Staff behavior concerns 10 0 0 10 0
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FY1920 Shasta Quality of Care Other quality of care issues 0 0 0 0 0
FY1920 Shasta Quality of Care All 13 1 0 14 0
FY1920 Shasta Change of Provider All 5 0 0 5 0
FY1920 Shasta Confidentiality Concern All 1 0 0 1 0
FY1920 Shasta Other Financial 0 0 0 0 0
FY1920 Shasta Other Lost property 0 0 0 0 0
FY1920 Shasta Other Operational 0 0 0 0 0
FY1920 Shasta Other Patients' rights 3 0 0 0 3
FY1920 Shasta Other Peer behaviors 0 0 0 0 0
FY1920 Shasta Other Physical environment 0 0 0 0 0
FY1920 Shasta Other Other grievance not listed above 3 0 0 3 0
FY1920 Shasta Other All 6 0 0 3 3
FY1920 Shasta All All 25 1 0 23 3
FY1920 Siskiyou Access Service not available 0 0 0 0 0
FY1920 Siskiyou Access Service not accessible 0 0 0 0 0
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FY1920 Siskiyou Access 24/7 Toll-free access line 0 0 0 0 0
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FY1920 Siskiyou Access All 0 0 0 0 0
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FY1920 Siskiyou Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1920 Siskiyou Quality of Care Medication concern 1 0 0 1 0
FY1920 Siskiyou Quality of Care Cultural appropriateness 0 0 0 0 0
FY1920 Siskiyou Quality of Care Other quality of care issues 2 1 0 3 0
FY1920 Siskiyou Quality of Care All 5 1 0 6 0
FY1920 Siskiyou Change of Provider All 3 0 0 3 0
FY1920 Siskiyou Confidentiality Concern All 0 0 0 0 0
FY1920 Siskiyou Other Financial 0 0 0 0 0
FY1920 Siskiyou Other Lost property 0 0 0 0 0
FY1920 Siskiyou Other Operational 1 2 0 3 0
FY1920 Siskiyou Other Patients' rights 0 0 0 0 0
FY1920 Siskiyou Other Peer behaviors 0 0 0 0 0
FY1920 Siskiyou Other Physical environment 0 0 0 0 0
FY1920 Siskiyou Other Other grievance not listed above 2 2 0 4 0
FY1920 Siskiyou Other All 3 4 0 7 0
FY1920 Siskiyou All All 11 5 0 16 0
FY1920 Solano Access Service not available 1 0 0 1 0
FY1920 Solano Access Service not accessible 1 0 0 1 0
FY1920 Solano Access Timeliness of services 1 0 0 1 0
FY1920 Solano Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Solano Access Linguistic services 0 0 0 0 0
FY1920 Solano Access Other access issues 0 0 0 0 0
FY1920 Solano Access All 3 0 0 3 0
FY1920 Solano Quality of Care Staff behavior concerns 16 0 1 15 0
FY1920 Solano Quality of Care Treatment issues or concerns 9 0 0 9 0
FY1920 Solano Quality of Care Medication concern 3 0 0 3 0
FY1920 Solano Quality of Care Cultural appropriateness 0 0 0 0 0
FY1920 Solano Quality of Care Other quality of care issues 2 0 0 2 0
FY1920 Solano Quality of Care All 30 0 1 29 0
FY1920 Solano Change of Provider All 42 0 0 42 0
FY1920 Solano Confidentiality Concern All 0 0 0 0 0
FY1920 Solano Other Financial 2 0 0 2 0
FY1920 Solano Other Lost property 0 0 0 0 0
FY1920 Solano Other Operational 4 0 0 4 0
FY1920 Solano Other Patients' rights 14 0 0 14 0
FY1920 Solano Other Peer behaviors 0 0 0 0 0
FY1920 Solano Other Physical environment 0 0 0 0 0
FY1920 Solano Other Other grievance not listed above 0 0 0 0 0
FY1920 Solano Other All 20 0 0 20 0
FY1920 Solano All All 95 0 1 94 0
FY1920 Sonoma Access Service not available 3 0 0 3 0
FY1920 Sonoma Access Service not accessible 1 0 0 1 0
FY1920 Sonoma Access Timeliness of services 5 0 0 5 0
FY1920 Sonoma Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Sonoma Access Linguistic services 0 0 0 0 0
FY1920 Sonoma Access Other access issues 1 0 0 1 0
FY1920 Sonoma Access All 10 0 0 10 0
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FY1920 Sonoma Quality of Care Treatment issues or concerns 9 2 0 8 3
FY1920 Sonoma Quality of Care Medication concern 7 1 1 7 0
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FY1920 Sonoma Quality of Care All 43 8 2 43 6
FY1920 Sonoma Change of Provider All 10 0 0 10 0
FY1920 Sonoma Confidentiality Concern All 0 0 0 0 0
FY1920 Sonoma Other Financial 3 0 0 1 2
FY1920 Sonoma Other Lost property 3 0 2 1 0
FY1920 Sonoma Other Operational 1 0 0 1 0
FY1920 Sonoma Other Patients' rights 6 0 0 1 5
FY1920 Sonoma Other Peer behaviors 3 0 0 1 2
FY1920 Sonoma Other Physical environment 2 0 0 1 1
FY1920 Sonoma Other Other grievance not listed above 3 0 0 3 0
FY1920 Sonoma Other All 21 0 2 9 10
FY1920 Sonoma All All 84 8 4 72 16
FY1920 Stanislaus Access Service not available 0 0 0 0 0
FY1920 Stanislaus Access Service not accessible 0 0 0 0 0
FY1920 Stanislaus Access Timeliness of services 0 0 0 0 0
FY1920 Stanislaus Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Stanislaus Access Linguistic services 0 0 0 0 0
FY1920 Stanislaus Access Other access issues 0 0 0 0 0
FY1920 Stanislaus Access All 0 0 0 0 0
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FY1920 Stanislaus Quality of Care All 43 0 1 42 0
FY1920 Stanislaus Change of Provider All 2 0 0 2 0
FY1920 Stanislaus Confidentiality Concern All 3 0 0 3 0
FY1920 Stanislaus Other Financial 0 0 0 0 0
FY1920 Stanislaus Other Lost property 1 0 0 1 0
FY1920 Stanislaus Other Operational 2 0 0 2 0
FY1920 Stanislaus Other Patients' rights 1 0 0 1 0
FY1920 Stanislaus Other Peer behaviors 0 0 0 0 0
FY1920 Stanislaus Other Physical environment 1 0 0 1 0
FY1920 Stanislaus Other Other grievance not listed above 4 0 0 4 0
FY1920 Stanislaus Other All 9 0 0 9 0
FY1920 Stanislaus All All 57 0 1 56 0
FY1920 Sutter-Yuba Access Service not available 0 0 0 0 0
FY1920 Sutter-Yuba Access Service not accessible 1 0 0 1 0
FY1920 Sutter-Yuba Access Timeliness of services 0 0 0 0 0
FY1920 Sutter-Yuba Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Sutter-Yuba Access Linguistic services 0 0 0 0 0
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FY1920 Sutter-Yuba Access All 1 0 0 1 0
FY1920 Sutter-Yuba Quality of Care Staff behavior concerns 11 0 0 11 0
FY1920 Sutter-Yuba Quality of Care Treatment issues or concerns 10 0 0 10 0
FY1920 Sutter-Yuba Quality of Care Medication concern 3 0 0 3 0
FY1920 Sutter-Yuba Quality of Care Cultural appropriateness 0 0 0 0 0
FY1920 Sutter-Yuba Quality of Care Other quality of care issues 0 0 0 0 0
FY1920 Sutter-Yuba Quality of Care All 24 0 0 24 0
FY1920 Sutter-Yuba Change of Provider All 1 0 0 1 0
FY1920 Sutter-Yuba Confidentiality Concern All 1 0 0 1 0
FY1920 Sutter-Yuba Other Financial 5 0 0 5 0
FY1920 Sutter-Yuba Other Lost property 0 0 0 0 0
FY1920 Sutter-Yuba Other Operational 0 0 0 0 0
FY1920 Sutter-Yuba Other Patients' rights 1 0 0 1 0
FY1920 Sutter-Yuba Other Peer behaviors 0 0 0 0 0
FY1920 Sutter-Yuba Other Physical environment 0 0 0 0 0
FY1920 Sutter-Yuba Other Other grievance not listed above 2 0 0 2 0
FY1920 Sutter-Yuba Other All 8 0 0 8 0
FY1920 Sutter-Yuba All All 35 0 0 35 0
FY1920 Tehama Access Service not available 0 0 0 0 0
FY1920 Tehama Access Service not accessible 0 0 0 0 0
FY1920 Tehama Access Timeliness of services 0 0 0 0 0
FY1920 Tehama Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Tehama Access Linguistic services 0 0 0 0 0
FY1920 Tehama Access Other access issues 5 0 0 5 0
FY1920 Tehama Access All 5 0 0 5 0
FY1920 Tehama Quality of Care Staff behavior concerns 4 0 0 4 0
FY1920 Tehama Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1920 Tehama Quality of Care Medication concern 1 0 0 1 0
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FY1920 Tehama Quality of Care All 6 0 0 6 0
FY1920 Tehama Change of Provider All 0 0 0 0 0
FY1920 Tehama Confidentiality Concern All 0 0 0 0 0
FY1920 Tehama Other Financial 0 0 0 0 0
FY1920 Tehama Other Lost property 0 0 0 0 0
FY1920 Tehama Other Operational 0 0 0 0 0
FY1920 Tehama Other Patients' rights 0 0 0 0 0
FY1920 Tehama Other Peer behaviors 0 0 0 0 0
FY1920 Tehama Other Physical environment 0 0 0 0 0
FY1920 Tehama Other Other grievance not listed above 2 0 0 2 0
FY1920 Tehama Other All 2 0 0 2 0
FY1920 Tehama All All 13 0 0 13 0
FY1920 Trinity Access Service not available 1 0 0 1 0
FY1920 Trinity Access Service not accessible 0 0 0 0 0
FY1920 Trinity Access Timeliness of services 0 0 0 0 0
FY1920 Trinity Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Trinity Access Linguistic services 0 0 0 0 0
FY1920 Trinity Access Other access issues 0 0 0 0 0
FY1920 Trinity Access All 1 0 0 1 0
FY1920 Trinity Quality of Care Staff behavior concerns 0 0 0 0 0
FY1920 Trinity Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1920 Trinity Quality of Care Medication concern 0 0 0 0 0
FY1920 Trinity Quality of Care Cultural appropriateness 0 0 0 0 0
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FY1920 Trinity Quality of Care All 0 0 0 0 0
FY1920 Trinity Change of Provider All 0 0 0 0 0
FY1920 Trinity Confidentiality Concern All 0 0 0 0 0
FY1920 Trinity Other Financial 0 0 0 0 0
FY1920 Trinity Other Lost property 0 0 0 0 0
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FY1920 Trinity Other Patients' rights 0 0 0 0 0
FY1920 Trinity Other Peer behaviors 0 0 0 0 0
FY1920 Trinity Other Physical environment 0 0 0 0 0
FY1920 Trinity Other Other grievance not listed above 0 0 0 0 0
FY1920 Trinity Other All 0 0 0 0 0
FY1920 Trinity All All 1 0 0 1 0
FY1920 Tulare Access Service not available 0 0 0 0 0
FY1920 Tulare Access Service not accessible 0 0 0 0 0
FY1920 Tulare Access Timeliness of services 0 0 0 0 0
FY1920 Tulare Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Tulare Access Linguistic services 0 0 0 0 0
FY1920 Tulare Access Other access issues 0 0 0 0 0
FY1920 Tulare Access All 0 0 0 0 0
FY1920 Tulare Quality of Care Staff behavior concerns 10 0 0 10 0
FY1920 Tulare Quality of Care Treatment issues or concerns 10 0 0 10 0
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FY1920 Tulare Quality of Care Other quality of care issues 4 0 0 4 0
FY1920 Tulare Quality of Care All 24 0 0 24 0
FY1920 Tulare Change of Provider All 0 0 0 0 0
FY1920 Tulare Confidentiality Concern All 0 0 0 0 0
FY1920 Tulare Other Financial 0 0 0 0 0
FY1920 Tulare Other Lost property 0 0 0 0 0
FY1920 Tulare Other Operational 0 0 0 0 0
FY1920 Tulare Other Patients' rights 0 0 0 0 0
FY1920 Tulare Other Peer behaviors 0 0 0 0 0
FY1920 Tulare Other Physical environment 0 0 0 0 0
FY1920 Tulare Other Other grievance not listed above 0 0 0 0 0
FY1920 Tulare Other All 0 0 0 0 0
FY1920 Tulare All All 24 0 0 24 0
FY1920 Tuolumne Access Service not available 0 0 0 0 0
FY1920 Tuolumne Access Service not accessible 0 0 0 0 0
FY1920 Tuolumne Access Timeliness of services 0 0 0 0 0
FY1920 Tuolumne Access 24/7 Toll-free access line 0 0 0 0 0
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FY1920 Tuolumne Access All 0 0 0 0 0
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FY1920 Tuolumne Quality of Care Treatment issues or concerns 5 0 0 5 0
FY1920 Tuolumne Quality of Care Medication concern 5 0 0 5 0
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FY1920 Tuolumne Quality of Care All 13 0 0 13 0
FY1920 Tuolumne Change of Provider All 5 0 0 5 0
FY1920 Tuolumne Confidentiality Concern All 0 0 0 0 0
FY1920 Tuolumne Other Financial 0 0 0 0 0
FY1920 Tuolumne Other Lost property 0 0 0 0 0
FY1920 Tuolumne Other Operational 1 0 0 1 0
FY1920 Tuolumne Other Patients' rights 0 0 0 0 0
FY1920 Tuolumne Other Peer behaviors 0 0 0 0 0
FY1920 Tuolumne Other Physical environment 0 0 0 0 0
FY1920 Tuolumne Other Other grievance not listed above 3 0 0 3 0
FY1920 Tuolumne Other All 4 0 0 4 0
FY1920 Tuolumne All All 22 0 0 22 0
FY1920 Ventura Access Service not available 3 0 0 2 1
FY1920 Ventura Access Service not accessible 1 0 0 1 0
FY1920 Ventura Access Timeliness of services 1 0 0 1 0
FY1920 Ventura Access 24/7 Toll-free access line 0 0 0 0 0
FY1920 Ventura Access Linguistic services 0 0 0 0 0
FY1920 Ventura Access Other access issues 2 0 0 2 0
FY1920 Ventura Access All 7 0 0 6 1
FY1920 Ventura Quality of Care Staff behavior concerns 9 1 0 10 0
FY1920 Ventura Quality of Care Treatment issues or concerns 8 0 0 8 0
FY1920 Ventura Quality of Care Medication concern 2 0 0 2 0
FY1920 Ventura Quality of Care Cultural appropriateness 1 0 0 1 0
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FY1920 Ventura Quality of Care All 22 1 0 23 0
FY1920 Ventura Change of Provider All 0 0 0 0 0
FY1920 Ventura Confidentiality Concern All 0 0 0 0 0
FY1920 Ventura Other Financial 1 0 0 1 0
FY1920 Ventura Other Lost property 1 0 0 1 0
FY1920 Ventura Other Operational 8 0 0 8 0
FY1920 Ventura Other Patients' rights 2 0 0 2 0
FY1920 Ventura Other Peer behaviors 1 0 0 1 0
FY1920 Ventura Other Physical environment 0 0 0 0 0
FY1920 Ventura Other Other grievance not listed above 1 0 0 1 0
FY1920 Ventura Other All 14 0 0 14 0
FY1920 Ventura All All 43 1 0 43 1
FY1920 Yolo Access Service not available 0 0 0 0 0
FY1920 Yolo Access Service not accessible 3 0 0 3 0
FY1920 Yolo Access Timeliness of services 2 0 0 2 0
FY1920 Yolo Access 24/7 Toll-free access line 1 0 0 1 0
FY1920 Yolo Access Linguistic services 0 0 0 0 0
FY1920 Yolo Access Other access issues 1 0 0 1 0
FY1920 Yolo Access All 7 0 0 7 0
FY1920 Yolo Quality of Care Staff behavior concerns 43 3 2 43 1
FY1920 Yolo Quality of Care Treatment issues or concerns 1 0 0 1 0
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FY1920 Yolo Quality of Care All 51 3 2 48 4
FY1920 Yolo Change of Provider All 0 0 0 0 0
FY1920 Yolo Confidentiality Concern All 1 0 1 0 0
FY1920 Yolo Other Financial 0 0 0 0 0
FY1920 Yolo Other Lost property 0 0 0 0 0
FY1920 Yolo Other Operational 0 0 0 0 0
FY1920 Yolo Other Patients' rights 0 0 0 0 0
FY1920 Yolo Other Peer behaviors 1 0 0 1 0
FY1920 Yolo Other Physical environment 0 1 0 1 0
FY1920 Yolo Other Other grievance not listed above 4 0 0 1 3
FY1920 Yolo Other All 5 1 0 3 3
FY1920 Yolo All All 64 4 3 58 7
FY1819 State Access Service not available 28 8 2 31 3
FY1819 State Access Service not accessible 65 13 3 73 2
FY1819 State Access Timeliness of services 90 31 7 110 4
FY1819 State Access 24/7 Toll-free access line 4 1 2 3 0
FY1819 State Access Linguistic services 10 2 2 8 2
FY1819 State Access Other access issues 64 24 3 81 4
FY1819 State Access All 261 79 19 306 15
FY1819 State Quality of Care Staff behavior concerns 1037 154 56 1107 28
FY1819 State Quality of Care Treatment issues or concerns 679 96 44 714 17
FY1819 State Quality of Care Medication concern 258 42 9 287 4
FY1819 State Quality of Care Cultural appropriateness 19 3 1 20 1
FY1819 State Quality of Care Other quality of care issues 196 48 19 215 10
FY1819 State Quality of Care All 2189 343 129 2343 60
FY1819 State Change of Provider All 480 103 31 549 3
FY1819 State Confidentiality Concern All 58 9 5 61 1
FY1819 State Other Financial 88 13 6 92 3
FY1819 State Other Lost property 43 8 0 49 2
FY1819 State Other Operational 121 15 6 120 10
FY1819 State Other Patients' rights 76 31 2 93 12
FY1819 State Other Peer behaviors 68 6 5 64 5
FY1819 State Other Physical environment 56 8 4 57 3
FY1819 State Other Other grievance not listed above 357 71 23 334 71
FY1819 State Other All 809 152 46 809 106
FY1819 State All All 3797 686 230 4068 185
FY1819 Alameda Access Service not available 2 0 0 2 0
FY1819 Alameda Access Service not accessible 0 0 0 0 0
FY1819 Alameda Access Timeliness of services 0 3 0 3 0
FY1819 Alameda Access 24/7 Toll-free access line 0 1 0 1 0
FY1819 Alameda Access Linguistic services 0 0 0 0 0
FY1819 Alameda Access Other access issues 0 1 0 1 0
FY1819 Alameda Access All 2 5 0 7 0
FY1819 Alameda Quality of Care Staff behavior concerns 17 7 0 22 2
FY1819 Alameda Quality of Care Treatment issues or concerns 4 3 0 7 0
FY1819 Alameda Quality of Care Medication concern 6 4 0 10 0
FY1819 Alameda Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Alameda Quality of Care Other quality of care issues 2 0 0 1 1
FY1819 Alameda Quality of Care All 30 14 0 41 3
FY1819 Alameda Change of Provider All 7 6 2 11 0
FY1819 Alameda Confidentiality Concern All 2 0 0 2 0
FY1819 Alameda Other Financial 7 3 0 10 0
FY1819 Alameda Other Lost property 0 1 0 1 0
FY1819 Alameda Other Operational 9 5 0 12 2
FY1819 Alameda Other Patients' rights 0 0 0 0 0
FY1819 Alameda Other Peer behaviors 1 1 0 2 0
FY1819 Alameda Other Physical environment 1 0 0 1 0
FY1819 Alameda Other Other grievance not listed above 2 1 0 3 0
FY1819 Alameda Other All 20 11 0 29 2
FY1819 Alameda All All 61 36 2 90 5
FY1819 Alpine Access Service not available 0 0 0 0 0
FY1819 Alpine Access Service not accessible 0 0 0 0 0
FY1819 Alpine Access Timeliness of services 0 0 0 0 0
FY1819 Alpine Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Alpine Access Linguistic services 0 0 0 0 0
FY1819 Alpine Access Other access issues 0 0 0 0 0
FY1819 Alpine Access All 0 0 0 0 0
FY1819 Alpine Quality of Care Staff behavior concerns 0 0 0 0 0
FY1819 Alpine Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1819 Alpine Quality of Care Medication concern 0 0 0 0 0
FY1819 Alpine Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Alpine Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Alpine Quality of Care All 0 0 0 0 0
FY1819 Alpine Change of Provider All 0 0 0 0 0
FY1819 Alpine Confidentiality Concern All 0 0 0 0 0
FY1819 Alpine Other Financial 0 0 0 0 0
FY1819 Alpine Other Lost property 0 0 0 0 0
FY1819 Alpine Other Operational 0 0 0 0 0
FY1819 Alpine Other Patients' rights 0 0 0 0 0
FY1819 Alpine Other Peer behaviors 0 0 0 0 0
FY1819 Alpine Other Physical environment 0 0 0 0 0
FY1819 Alpine Other Other grievance not listed above 0 0 0 0 0
FY1819 Alpine Other All 0 0 0 0 0
FY1819 Alpine All All 0 0 0 0 0
FY1819 Amador Access Service not available 0 0 0 0 0
FY1819 Amador Access Service not accessible 0 0 0 0 0
FY1819 Amador Access Timeliness of services 0 0 0 0 0
FY1819 Amador Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Amador Access Linguistic services 0 0 0 0 0
FY1819 Amador Access Other access issues 1 0 0 1 0
FY1819 Amador Access All 1 0 0 1 0
FY1819 Amador Quality of Care Staff behavior concerns 1 0 0 1 0
FY1819 Amador Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Amador Quality of Care Medication concern 0 0 0 0 0
FY1819 Amador Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Amador Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Amador Quality of Care All 2 0 0 2 0
FY1819 Amador Change of Provider All 1 0 0 1 0
FY1819 Amador Confidentiality Concern All 0 0 0 0 0
FY1819 Amador Other Financial 0 0 0 0 0
FY1819 Amador Other Lost property 0 0 0 0 0
FY1819 Amador Other Operational 0 0 0 0 0
FY1819 Amador Other Patients' rights 0 0 0 0 0
FY1819 Amador Other Peer behaviors 0 0 0 0 0
FY1819 Amador Other Physical environment 0 0 0 0 0
FY1819 Amador Other Other grievance not listed above 0 0 0 0 0
FY1819 Amador Other All 0 0 0 0 0
FY1819 Amador All All 4 0 0 4 0
FY1819 Butte Access Service not available 2 0 0 2 0
FY1819 Butte Access Service not accessible 11 0 0 11 0
FY1819 Butte Access Timeliness of services 1 0 0 0 1
FY1819 Butte Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Butte Access Linguistic services 0 0 0 0 0
FY1819 Butte Access Other access issues 3 0 0 3 0
FY1819 Butte Access All 17 0 0 16 1
FY1819 Butte Quality of Care Staff behavior concerns 24 2 0 24 2
FY1819 Butte Quality of Care Treatment issues or concerns 24 0 0 21 3
FY1819 Butte Quality of Care Medication concern 10 0 0 10 0
FY1819 Butte Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Butte Quality of Care Other quality of care issues 1 0 0 1 0
FY1819 Butte Quality of Care All 59 2 0 56 5
FY1819 Butte Change of Provider All 10 0 0 10 0
FY1819 Butte Confidentiality Concern All 4 0 0 4 0
FY1819 Butte Other Financial 7 0 0 6 1
FY1819 Butte Other Lost property 0 0 0 0 0
FY1819 Butte Other Operational 0 0 0 0 0
FY1819 Butte Other Patients' rights 0 0 0 0 0
FY1819 Butte Other Peer behaviors 1 0 0 0 1
FY1819 Butte Other Physical environment 2 0 0 2 0
FY1819 Butte Other Other grievance not listed above 12 0 0 8 4
FY1819 Butte Other All 22 0 0 16 6
FY1819 Butte All All 112 2 0 102 12
FY1819 Calaveras Access Service not available 0 0 0 0 0
FY1819 Calaveras Access Service not accessible 0 0 0 0 0
FY1819 Calaveras Access Timeliness of services 0 0 0 0 0
FY1819 Calaveras Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Calaveras Access Linguistic services 0 0 0 0 0
FY1819 Calaveras Access Other access issues 0 0 0 0 0
FY1819 Calaveras Access All 0 0 0 0 0
FY1819 Calaveras Quality of Care Staff behavior concerns 6 0 0 6 0
FY1819 Calaveras Quality of Care Treatment issues or concerns 2 0 0 2 0
FY1819 Calaveras Quality of Care Medication concern 0 0 0 0 0
FY1819 Calaveras Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Calaveras Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Calaveras Quality of Care All 8 0 0 8 0
FY1819 Calaveras Change of Provider All 0 0 0 0 0
FY1819 Calaveras Confidentiality Concern All 0 0 0 0 0
FY1819 Calaveras Other Financial 0 0 0 0 0
FY1819 Calaveras Other Lost property 0 0 0 0 0
FY1819 Calaveras Other Operational 0 0 0 0 0
FY1819 Calaveras Other Patients' rights 0 0 0 0 0
FY1819 Calaveras Other Peer behaviors 0 0 0 0 0
FY1819 Calaveras Other Physical environment 0 0 0 0 0
FY1819 Calaveras Other Other grievance not listed above 0 0 0 0 0
FY1819 Calaveras Other All 0 0 0 0 0
FY1819 Calaveras All All 8 0 0 8 0
FY1819 Colusa Access Service not available 1 0 0 1 0
FY1819 Colusa Access Service not accessible 1 0 0 1 0
FY1819 Colusa Access Timeliness of services 0 0 0 0 0
FY1819 Colusa Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Colusa Access Linguistic services 0 0 0 0 0
FY1819 Colusa Access Other access issues 1 0 0 1 0
FY1819 Colusa Access All 3 0 0 3 0
FY1819 Colusa Quality of Care Staff behavior concerns 0 0 0 0 0
FY1819 Colusa Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Colusa Quality of Care Medication concern 1 0 0 1 0
FY1819 Colusa Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Colusa Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Colusa Quality of Care All 2 0 0 2 0
FY1819 Colusa Change of Provider All 0 0 0 0 0
FY1819 Colusa Confidentiality Concern All 0 0 0 0 0
FY1819 Colusa Other Financial 0 0 0 0 0
FY1819 Colusa Other Lost property 0 0 0 0 0
FY1819 Colusa Other Operational 3 0 0 3 0
FY1819 Colusa Other Patients' rights 0 0 0 0 0
FY1819 Colusa Other Peer behaviors 0 0 0 0 0
FY1819 Colusa Other Physical environment 0 0 0 0 0
FY1819 Colusa Other Other grievance not listed above 0 0 0 0 0
FY1819 Colusa Other All 3 0 0 3 0
FY1819 Colusa All All 8 0 0 8 0
FY1819 Contra Costa Access Service not available 0 0 0 0 0
FY1819 Contra Costa Access Service not accessible 0 0 0 0 0
FY1819 Contra Costa Access Timeliness of services 2 0 0 1 1
FY1819 Contra Costa Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Contra Costa Access Linguistic services 1 0 0 0 1
FY1819 Contra Costa Access Other access issues 5 1 0 6 0
FY1819 Contra Costa Access All 8 1 0 7 2
FY1819 Contra Costa Quality of Care Staff behavior concerns 15 0 0 14 1
FY1819 Contra Costa Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Contra Costa Quality of Care Medication concern 3 0 0 3 0
FY1819 Contra Costa Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Contra Costa Quality of Care Other quality of care issues 4 1 0 4 1
FY1819 Contra Costa Quality of Care All 23 1 0 22 2
FY1819 Contra Costa Change of Provider All 9 0 0 9 0
FY1819 Contra Costa Confidentiality Concern All 1 0 0 1 0
FY1819 Contra Costa Other Financial 1 0 0 1 0
FY1819 Contra Costa Other Lost property 0 0 0 0 0
FY1819 Contra Costa Other Operational 0 0 0 0 0
FY1819 Contra Costa Other Patients' rights 0 0 0 0 0
FY1819 Contra Costa Other Peer behaviors 3 0 0 3 0
FY1819 Contra Costa Other Physical environment 3 0 0 3 0
FY1819 Contra Costa Other Other grievance not listed above 17 3 0 14 6
FY1819 Contra Costa Other All 24 3 0 21 6
FY1819 Contra Costa All All 65 5 0 60 10
FY1819 Del Norte Access Service not available 0 0 0 0 0
FY1819 Del Norte Access Service not accessible 1 0 0 1 0
FY1819 Del Norte Access Timeliness of services 0 0 0 0 0
FY1819 Del Norte Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Del Norte Access Linguistic services 0 0 0 0 0
FY1819 Del Norte Access Other access issues 0 0 0 0 0
FY1819 Del Norte Access All 1 0 0 1 0
FY1819 Del Norte Quality of Care Staff behavior concerns 2 0 0 2 0
FY1819 Del Norte Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Del Norte Quality of Care Medication concern 0 0 0 0 0
FY1819 Del Norte Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Del Norte Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Del Norte Quality of Care All 3 0 0 3 0
FY1819 Del Norte Change of Provider All 0 0 0 0 0
FY1819 Del Norte Confidentiality Concern All 0 0 0 0 0
FY1819 Del Norte Other Financial 1 0 0 1 0
FY1819 Del Norte Other Lost property 0 0 0 0 0
FY1819 Del Norte Other Operational 0 0 0 0 0
FY1819 Del Norte Other Patients' rights 0 0 0 0 0
FY1819 Del Norte Other Peer behaviors 0 0 0 0 0
FY1819 Del Norte Other Physical environment 0 0 0 0 0
FY1819 Del Norte Other Other grievance not listed above 2 0 0 2 0
FY1819 Del Norte Other All 3 0 0 3 0
FY1819 Del Norte All All 7 0 0 7 0
FY1819 El Dorado Access Service not available 0 0 0 0 0
FY1819 El Dorado Access Service not accessible 0 0 0 0 0
FY1819 El Dorado Access Timeliness of services 2 0 0 2 0
FY1819 El Dorado Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 El Dorado Access Linguistic services 0 0 0 0 0
FY1819 El Dorado Access Other access issues 2 0 0 2 0
FY1819 El Dorado Access All 4 0 0 4 0
FY1819 El Dorado Quality of Care Staff behavior concerns 8 0 0 8 0
FY1819 El Dorado Quality of Care Treatment issues or concerns 5 0 0 5 0
FY1819 El Dorado Quality of Care Medication concern 0 0 0 0 0
FY1819 El Dorado Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 El Dorado Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 El Dorado Quality of Care All 13 0 0 13 0
FY1819 El Dorado Change of Provider All 1 0 0 0 1
FY1819 El Dorado Confidentiality Concern All 0 1 0 1 0
FY1819 El Dorado Other Financial 0 0 0 0 0
FY1819 El Dorado Other Lost property 0 0 0 0 0
FY1819 El Dorado Other Operational 0 0 0 0 0
FY1819 El Dorado Other Patients' rights 0 0 0 0 0
FY1819 El Dorado Other Peer behaviors 0 0 0 0 0
FY1819 El Dorado Other Physical environment 0 0 0 0 0
FY1819 El Dorado Other Other grievance not listed above 0 0 0 0 0
FY1819 El Dorado Other All 0 0 0 0 0
FY1819 El Dorado All All 18 1 0 18 1
FY1819 Fresno Access Service not available 0 0 0 0 0
FY1819 Fresno Access Service not accessible 0 0 0 0 0
FY1819 Fresno Access Timeliness of services 2 0 1 1 0
FY1819 Fresno Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Fresno Access Linguistic services 0 0 0 0 0
FY1819 Fresno Access Other access issues 3 1 1 3 0
FY1819 Fresno Access All 5 1 2 4 0
FY1819 Fresno Quality of Care Staff behavior concerns 35 0 1 34 0
FY1819 Fresno Quality of Care Treatment issues or concerns 8 1 1 8 0
FY1819 Fresno Quality of Care Medication concern 6 0 1 5 0
FY1819 Fresno Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Fresno Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Fresno Quality of Care All 50 1 3 48 0
FY1819 Fresno Change of Provider All 63 0 1 60 2
FY1819 Fresno Confidentiality Concern All 0 0 0 0 0
FY1819 Fresno Other Financial 0 0 0 0 0
FY1819 Fresno Other Lost property 1 0 0 1 0
FY1819 Fresno Other Operational 1 0 0 1 0
FY1819 Fresno Other Patients' rights 1 0 0 1 0
FY1819 Fresno Other Peer behaviors 1 0 0 0 1
FY1819 Fresno Other Physical environment 9 0 0 9 0
FY1819 Fresno Other Other grievance not listed above 1 1 0 2 0
FY1819 Fresno Other All 14 1 0 14 1
FY1819 Fresno All All 132 3 6 126 3
FY1819 Glenn Access Service not available 0 0 0 0 0
FY1819 Glenn Access Service not accessible 0 0 0 0 0
FY1819 Glenn Access Timeliness of services 0 0 0 0 0
FY1819 Glenn Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Glenn Access Linguistic services 0 0 0 0 0
FY1819 Glenn Access Other access issues 2 0 0 2 0
FY1819 Glenn Access All 2 0 0 2 0
FY1819 Glenn Quality of Care Staff behavior concerns 7 0 0 7 0
FY1819 Glenn Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1819 Glenn Quality of Care Medication concern 0 0 0 0 0
FY1819 Glenn Quality of Care Cultural appropriateness 0 1 0 1 0
FY1819 Glenn Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Glenn Quality of Care All 7 1 0 8 0
FY1819 Glenn Change of Provider All 1 0 0 1 0
FY1819 Glenn Confidentiality Concern All 0 2 0 2 0
FY1819 Glenn Other Financial 0 1 0 1 0
FY1819 Glenn Other Lost property 0 0 0 0 0
FY1819 Glenn Other Operational 0 0 0 0 0
FY1819 Glenn Other Patients' rights 0 0 0 0 0
FY1819 Glenn Other Peer behaviors 0 0 0 0 0
FY1819 Glenn Other Physical environment 0 0 0 0 0
FY1819 Glenn Other Other grievance not listed above 5 2 0 7 0
FY1819 Glenn Other All 5 3 0 8 0
FY1819 Glenn All All 15 6 0 21 0
FY1819 Humboldt Access Service not available 0 0 0 0 0
FY1819 Humboldt Access Service not accessible 0 0 0 0 0
FY1819 Humboldt Access Timeliness of services 0 0 0 0 0
FY1819 Humboldt Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Humboldt Access Linguistic services 0 0 0 0 0
FY1819 Humboldt Access Other access issues 1 0 0 1 0
FY1819 Humboldt Access All 1 0 0 1 0
FY1819 Humboldt Quality of Care Staff behavior concerns 27 0 3 24 0
FY1819 Humboldt Quality of Care Treatment issues or concerns 6 0 0 6 0
FY1819 Humboldt Quality of Care Medication concern 1 0 0 1 0
FY1819 Humboldt Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Humboldt Quality of Care Other quality of care issues 3 0 0 3 0
FY1819 Humboldt Quality of Care All 37 0 3 34 0
FY1819 Humboldt Change of Provider All 0 0 0 0 0
FY1819 Humboldt Confidentiality Concern All 1 0 0 1 0
FY1819 Humboldt Other Financial 0 0 0 0 0
FY1819 Humboldt Other Lost property 4 1 0 5 0
FY1819 Humboldt Other Operational 3 0 0 3 0
FY1819 Humboldt Other Patients' rights 6 0 1 5 0
FY1819 Humboldt Other Peer behaviors 2 0 0 2 0
FY1819 Humboldt Other Physical environment 3 0 1 2 0
FY1819 Humboldt Other Other grievance not listed above 1 0 0 1 0
FY1819 Humboldt Other All 19 1 2 18 0
FY1819 Humboldt All All 58 1 5 54 0
FY1819 Imperial Access Service not available 1 0 0 1 0
FY1819 Imperial Access Service not accessible 0 4 0 4 0
FY1819 Imperial Access Timeliness of services 8 10 2 16 0
FY1819 Imperial Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Imperial Access Linguistic services 0 0 0 0 0
FY1819 Imperial Access Other access issues 1 2 0 3 0
FY1819 Imperial Access All 10 16 2 24 0
FY1819 Imperial Quality of Care Staff behavior concerns 19 26 1 44 0
FY1819 Imperial Quality of Care Treatment issues or concerns 9 4 0 13 0
FY1819 Imperial Quality of Care Medication concern 3 10 0 13 0
FY1819 Imperial Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Imperial Quality of Care Other quality of care issues 2 5 1 6 0
FY1819 Imperial Quality of Care All 33 45 2 76 0
FY1819 Imperial Change of Provider All 1 6 0 7 0
FY1819 Imperial Confidentiality Concern All 1 1 0 2 0
FY1819 Imperial Other Financial 1 1 1 1 0
FY1819 Imperial Other Lost property 0 0 0 0 0
FY1819 Imperial Other Operational 0 0 0 0 0
FY1819 Imperial Other Patients' rights 0 5 0 5 0
FY1819 Imperial Other Peer behaviors 0 0 0 0 0
FY1819 Imperial Other Physical environment 1 0 0 1 0
FY1819 Imperial Other Other grievance not listed above 5 3 0 7 1
FY1819 Imperial Other All 7 9 1 14 1
FY1819 Imperial All All 52 77 5 123 1
FY1819 Inyo Access Service not available 0 0 0 0 0
FY1819 Inyo Access Service not accessible 0 0 0 0 0
FY1819 Inyo Access Timeliness of services 0 0 0 0 0
FY1819 Inyo Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Inyo Access Linguistic services 0 0 0 0 0
FY1819 Inyo Access Other access issues 0 0 0 0 0
FY1819 Inyo Access All 0 0 0 0 0
FY1819 Inyo Quality of Care Staff behavior concerns 0 0 0 0 0
FY1819 Inyo Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1819 Inyo Quality of Care Medication concern 0 0 0 0 0
FY1819 Inyo Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Inyo Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Inyo Quality of Care All 0 0 0 0 0
FY1819 Inyo Change of Provider All 0 0 0 0 0
FY1819 Inyo Confidentiality Concern All 1 0 1 0 0
FY1819 Inyo Other Financial 0 0 0 0 0
FY1819 Inyo Other Lost property 0 0 0 0 0
FY1819 Inyo Other Operational 0 0 0 0 0
FY1819 Inyo Other Patients' rights 0 0 0 0 0
FY1819 Inyo Other Peer behaviors 0 0 0 0 0
FY1819 Inyo Other Physical environment 0 0 0 0 0
FY1819 Inyo Other Other grievance not listed above 0 0 0 0 0
FY1819 Inyo Other All 0 0 0 0 0
FY1819 Inyo All All 1 0 1 0 0
FY1819 Kern Access Service not available 1 2 0 3 0
FY1819 Kern Access Service not accessible 1 0 0 1 0
FY1819 Kern Access Timeliness of services 19 0 0 19 0
FY1819 Kern Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Kern Access Linguistic services 1 1 0 1 1
FY1819 Kern Access Other access issues 2 2 0 4 0
FY1819 Kern Access All 24 5 0 28 1
FY1819 Kern Quality of Care Staff behavior concerns 57 4 0 60 1
FY1819 Kern Quality of Care Treatment issues or concerns 63 11 0 71 3
FY1819 Kern Quality of Care Medication concern 42 1 0 42 1
FY1819 Kern Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Kern Quality of Care Other quality of care issues 2 0 0 2 0
FY1819 Kern Quality of Care All 165 16 0 176 5
FY1819 Kern Change of Provider All 30 13 0 43 0
FY1819 Kern Confidentiality Concern All 1 0 0 1 0
FY1819 Kern Other Financial 9 0 0 8 1
FY1819 Kern Other Lost property 3 0 0 3 0
FY1819 Kern Other Operational 11 1 0 10 2
FY1819 Kern Other Patients' rights 6 0 0 6 0
FY1819 Kern Other Peer behaviors 5 0 0 5 0
FY1819 Kern Other Physical environment 3 0 0 3 0
FY1819 Kern Other Other grievance not listed above 5 0 0 2 3
FY1819 Kern Other All 42 1 0 37 6
FY1819 Kern All All 262 35 0 285 12
FY1819 Kings Access Service not available 0 0 0 0 0
FY1819 Kings Access Service not accessible 0 0 0 0 0
FY1819 Kings Access Timeliness of services 3 0 2 1 0
FY1819 Kings Access 24/7 Toll-free access line 1 0 0 1 0
FY1819 Kings Access Linguistic services 3 0 2 1 0
FY1819 Kings Access Other access issues 0 0 0 0 0
FY1819 Kings Access All 7 0 4 3 0
FY1819 Kings Quality of Care Staff behavior concerns 12 4 6 10 0
FY1819 Kings Quality of Care Treatment issues or concerns 3 0 1 2 0
FY1819 Kings Quality of Care Medication concern 15 4 4 15 0
FY1819 Kings Quality of Care Cultural appropriateness 1 0 1 0 0
FY1819 Kings Quality of Care Other quality of care issues 28 2 12 18 0
FY1819 Kings Quality of Care All 59 10 24 45 0
FY1819 Kings Change of Provider All 1 0 0 1 0
FY1819 Kings Confidentiality Concern All 1 0 0 1 0
FY1819 Kings Other Financial 1 0 0 1 0
FY1819 Kings Other Lost property 0 0 0 0 0
FY1819 Kings Other Operational 10 0 4 4 2
FY1819 Kings Other Patients' rights 1 0 0 1 0
FY1819 Kings Other Peer behaviors 5 0 4 1 0
FY1819 Kings Other Physical environment 3 0 1 2 0
FY1819 Kings Other Other grievance not listed above 15 0 3 4 8
FY1819 Kings Other All 35 0 12 13 10
FY1819 Kings All All 103 10 40 63 10
FY1819 Lake Access Service not available 1 0 0 1 0
FY1819 Lake Access Service not accessible 1 0 1 0 0
FY1819 Lake Access Timeliness of services 1 0 0 1 0
FY1819 Lake Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Lake Access Linguistic services 0 0 0 0 0
FY1819 Lake Access Other access issues 1 0 1 0 0
FY1819 Lake Access All 4 0 2 2 0
FY1819 Lake Quality of Care Staff behavior concerns 5 0 3 2 0
FY1819 Lake Quality of Care Treatment issues or concerns 1 0 1 0 0
FY1819 Lake Quality of Care Medication concern 2 0 0 2 0
FY1819 Lake Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Lake Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Lake Quality of Care All 8 0 4 4 0
FY1819 Lake Change of Provider All 0 0 0 0 0
FY1819 Lake Confidentiality Concern All 0 0 0 0 0
FY1819 Lake Other Financial 0 0 0 0 0
FY1819 Lake Other Lost property 0 0 0 0 0
FY1819 Lake Other Operational 0 0 0 0 0
FY1819 Lake Other Patients' rights 0 0 0 0 0
FY1819 Lake Other Peer behaviors 0 0 0 0 0
FY1819 Lake Other Physical environment 0 0 0 0 0
FY1819 Lake Other Other grievance not listed above 0 0 0 0 0
FY1819 Lake Other All 0 0 0 0 0
FY1819 Lake All All 12 0 6 6 0
FY1819 Lassen Access Service not available 0 0 0 0 0
FY1819 Lassen Access Service not accessible 0 0 0 0 0
FY1819 Lassen Access Timeliness of services 0 0 0 0 0
FY1819 Lassen Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Lassen Access Linguistic services 0 0 0 0 0
FY1819 Lassen Access Other access issues 0 0 0 0 0
FY1819 Lassen Access All 0 0 0 0 0
FY1819 Lassen Quality of Care Staff behavior concerns 3 0 0 3 0
FY1819 Lassen Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Lassen Quality of Care Medication concern 0 0 0 0 0
FY1819 Lassen Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Lassen Quality of Care Other quality of care issues 4 0 0 4 0
FY1819 Lassen Quality of Care All 8 0 0 8 0
FY1819 Lassen Change of Provider All 1 0 0 1 0
FY1819 Lassen Confidentiality Concern All 0 0 0 0 0
FY1819 Lassen Other Financial 0 0 0 0 0
FY1819 Lassen Other Lost property 0 0 0 0 0
FY1819 Lassen Other Operational 0 0 0 0 0
FY1819 Lassen Other Patients' rights 0 0 0 0 0
FY1819 Lassen Other Peer behaviors 0 0 0 0 0
FY1819 Lassen Other Physical environment 0 0 0 0 0
FY1819 Lassen Other Other grievance not listed above 1 0 0 0 1
FY1819 Lassen Other All 1 0 0 0 1
FY1819 Lassen All All 10 0 0 9 1
FY1819 Los Angeles Access Service not available 0 0 0 0 0
FY1819 Los Angeles Access Service not accessible 0 0 0 0 0
FY1819 Los Angeles Access Timeliness of services 0 0 0 0 0
FY1819 Los Angeles Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Los Angeles Access Linguistic services 0 0 0 0 0
FY1819 Los Angeles Access Other access issues 0 0 0 0 0
FY1819 Los Angeles Access All 0 0 0 0 0
FY1819 Los Angeles Quality of Care Staff behavior concerns 23 0 0 23 0
FY1819 Los Angeles Quality of Care Treatment issues or concerns 43 0 0 43 0
FY1819 Los Angeles Quality of Care Medication concern 8 0 0 8 0
FY1819 Los Angeles Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Los Angeles Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Los Angeles Quality of Care All 74 0 0 74 0
FY1819 Los Angeles Change of Provider All 0 0 0 0 0
FY1819 Los Angeles Confidentiality Concern All 0 0 0 0 0
FY1819 Los Angeles Other Financial 0 0 0 0 0
FY1819 Los Angeles Other Lost property 0 0 0 0 0
FY1819 Los Angeles Other Operational 0 0 0 0 0
FY1819 Los Angeles Other Patients' rights 0 0 0 0 0
FY1819 Los Angeles Other Peer behaviors 0 0 0 0 0
FY1819 Los Angeles Other Physical environment 2 0 0 2 0
FY1819 Los Angeles Other Other grievance not listed above 15 0 0 0 15
FY1819 Los Angeles Other All 17 0 0 2 15
FY1819 Los Angeles All All 91 0 0 76 15
FY1819 Madera Access Service not available 0 0 0 0 0
FY1819 Madera Access Service not accessible 0 0 0 0 0
FY1819 Madera Access Timeliness of services 0 0 0 0 0
FY1819 Madera Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Madera Access Linguistic services 0 0 0 0 0
FY1819 Madera Access Other access issues 0 0 0 0 0
FY1819 Madera Access All 0 0 0 0 0
FY1819 Madera Quality of Care Staff behavior concerns 15 0 0 15 0
FY1819 Madera Quality of Care Treatment issues or concerns 3 0 0 3 0
FY1819 Madera Quality of Care Medication concern 2 0 0 2 0
FY1819 Madera Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Madera Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Madera Quality of Care All 20 0 0 20 0
FY1819 Madera Change of Provider All 0 0 0 0 0
FY1819 Madera Confidentiality Concern All 1 0 0 1 0
FY1819 Madera Other Financial 1 0 0 1 0
FY1819 Madera Other Lost property 0 0 0 0 0
FY1819 Madera Other Operational 3 0 0 3 0
FY1819 Madera Other Patients' rights 0 0 0 0 0
FY1819 Madera Other Peer behaviors 0 0 0 0 0
FY1819 Madera Other Physical environment 0 0 0 0 0
FY1819 Madera Other Other grievance not listed above 0 0 0 0 0
FY1819 Madera Other All 4 0 0 4 0
FY1819 Madera All All 25 0 0 25 0
FY1819 Marin Access Service not available 1 0 0 1 0
FY1819 Marin Access Service not accessible 0 0 0 0 0
FY1819 Marin Access Timeliness of services 0 0 0 0 0
FY1819 Marin Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Marin Access Linguistic services 1 0 0 1 0
FY1819 Marin Access Other access issues 0 0 0 0 0
FY1819 Marin Access All 2 0 0 2 0
FY1819 Marin Quality of Care Staff behavior concerns 5 0 0 5 0
FY1819 Marin Quality of Care Treatment issues or concerns 3 0 0 3 0
FY1819 Marin Quality of Care Medication concern 2 0 1 1 0
FY1819 Marin Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Marin Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Marin Quality of Care All 11 0 1 10 0
FY1819 Marin Change of Provider All 0 0 0 0 0
FY1819 Marin Confidentiality Concern All 1 0 0 1 0
FY1819 Marin Other Financial 16 0 0 16 0
FY1819 Marin Other Lost property 0 0 0 0 0
FY1819 Marin Other Operational 1 0 0 0 1
FY1819 Marin Other Patients' rights 2 0 0 2 0
FY1819 Marin Other Peer behaviors 0 0 0 0 0
FY1819 Marin Other Physical environment 0 0 0 0 0
FY1819 Marin Other Other grievance not listed above 4 0 0 3 1
FY1819 Marin Other All 23 0 0 21 2
FY1819 Marin All All 37 0 1 34 2
FY1819 Mariposa Access Service not available 2 0 0 2 0
FY1819 Mariposa Access Service not accessible 1 0 0 1 0
FY1819 Mariposa Access Timeliness of services 0 0 0 0 0
FY1819 Mariposa Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Mariposa Access Linguistic services 0 0 0 0 0
FY1819 Mariposa Access Other access issues 1 0 1 0 0
FY1819 Mariposa Access All 4 0 1 3 0
FY1819 Mariposa Quality of Care Staff behavior concerns 4 0 0 4 0
FY1819 Mariposa Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Mariposa Quality of Care Medication concern 1 0 0 1 0
FY1819 Mariposa Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Mariposa Quality of Care Other quality of care issues 2 0 0 2 0
FY1819 Mariposa Quality of Care All 8 0 0 8 0
FY1819 Mariposa Change of Provider All 0 0 0 0 0
FY1819 Mariposa Confidentiality Concern All 0 0 0 0 0
FY1819 Mariposa Other Financial 1 0 1 0 0
FY1819 Mariposa Other Lost property 1 0 0 1 0
FY1819 Mariposa Other Operational 1 0 0 1 0
FY1819 Mariposa Other Patients' rights 0 0 0 0 0
FY1819 Mariposa Other Peer behaviors 1 0 0 1 0
FY1819 Mariposa Other Physical environment 0 0 0 0 0
FY1819 Mariposa Other Other grievance not listed above 1 0 0 1 0
FY1819 Mariposa Other All 5 0 1 4 0
FY1819 Mariposa All All 17 0 2 15 0
FY1819 Mendocino Access Service not available 0 0 0 0 0
FY1819 Mendocino Access Service not accessible 1 0 0 1 0
FY1819 Mendocino Access Timeliness of services 1 0 0 0 1
FY1819 Mendocino Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Mendocino Access Linguistic services 0 0 0 0 0
FY1819 Mendocino Access Other access issues 1 0 0 1 0
FY1819 Mendocino Access All 3 0 0 2 1
FY1819 Mendocino Quality of Care Staff behavior concerns 8 0 0 5 3
FY1819 Mendocino Quality of Care Treatment issues or concerns 4 0 0 0 4
FY1819 Mendocino Quality of Care Medication concern 2 0 0 0 2
FY1819 Mendocino Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Mendocino Quality of Care Other quality of care issues 5 0 0 3 2
FY1819 Mendocino Quality of Care All 19 0 0 8 11
FY1819 Mendocino Change of Provider All 0 0 0 0 0
FY1819 Mendocino Confidentiality Concern All 1 0 0 1 0
FY1819 Mendocino Other Financial 0 0 0 0 0
FY1819 Mendocino Other Lost property 0 0 0 0 0
FY1819 Mendocino Other Operational 1 0 0 0 1
FY1819 Mendocino Other Patients' rights 1 0 0 0 1
FY1819 Mendocino Other Peer behaviors 0 0 0 0 0
FY1819 Mendocino Other Physical environment 0 0 0 0 0
FY1819 Mendocino Other Other grievance not listed above 1 0 0 1 0
FY1819 Mendocino Other All 3 0 0 1 2
FY1819 Mendocino All All 26 0 0 12 14
FY1819 Merced Access Service not available 0 0 0 0 0
FY1819 Merced Access Service not accessible 3 0 0 3 0
FY1819 Merced Access Timeliness of services 0 0 0 0 0
FY1819 Merced Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Merced Access Linguistic services 1 0 0 1 0
FY1819 Merced Access Other access issues 0 0 0 0 0
FY1819 Merced Access All 4 0 0 4 0
FY1819 Merced Quality of Care Staff behavior concerns 34 0 0 34 0
FY1819 Merced Quality of Care Treatment issues or concerns 15 0 0 15 0
FY1819 Merced Quality of Care Medication concern 3 0 0 3 0
FY1819 Merced Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Merced Quality of Care Other quality of care issues 6 0 0 6 0
FY1819 Merced Quality of Care All 58 0 0 58 0
FY1819 Merced Change of Provider All 1 0 0 1 0
FY1819 Merced Confidentiality Concern All 2 0 0 2 0
FY1819 Merced Other Financial 0 0 0 0 0
FY1819 Merced Other Lost property 0 0 0 0 0
FY1819 Merced Other Operational 6 0 0 6 0
FY1819 Merced Other Patients' rights 2 0 0 2 0
FY1819 Merced Other Peer behaviors 5 0 0 5 0
FY1819 Merced Other Physical environment 2 0 1 1 0
FY1819 Merced Other Other grievance not listed above 15 0 1 14 0
FY1819 Merced Other All 30 0 2 28 0
FY1819 Merced All All 95 0 2 93 0
FY1819 Modoc Access Service not available 0 0 0 0 0
FY1819 Modoc Access Service not accessible 0 0 0 0 0
FY1819 Modoc Access Timeliness of services 0 0 0 0 0
FY1819 Modoc Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Modoc Access Linguistic services 0 0 0 0 0
FY1819 Modoc Access Other access issues 0 0 0 0 0
FY1819 Modoc Access All 0 0 0 0 0
FY1819 Modoc Quality of Care Staff behavior concerns 0 0 0 0 0
FY1819 Modoc Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1819 Modoc Quality of Care Medication concern 0 0 0 0 0
FY1819 Modoc Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Modoc Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Modoc Quality of Care All 0 0 0 0 0
FY1819 Modoc Change of Provider All 0 0 0 0 0
FY1819 Modoc Confidentiality Concern All 0 0 0 0 0
FY1819 Modoc Other Financial 0 0 0 0 0
FY1819 Modoc Other Lost property 0 0 0 0 0
FY1819 Modoc Other Operational 0 0 0 0 0
FY1819 Modoc Other Patients' rights 0 0 0 0 0
FY1819 Modoc Other Peer behaviors 0 0 0 0 0
FY1819 Modoc Other Physical environment 0 0 0 0 0
FY1819 Modoc Other Other grievance not listed above 0 0 0 0 0
FY1819 Modoc Other All 0 0 0 0 0
FY1819 Modoc All All 0 0 0 0 0
FY1819 Mono Access Service not available 0 0 0 0 0
FY1819 Mono Access Service not accessible 0 0 0 0 0
FY1819 Mono Access Timeliness of services 0 0 0 0 0
FY1819 Mono Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Mono Access Linguistic services 0 0 0 0 0
FY1819 Mono Access Other access issues 0 0 0 0 0
FY1819 Mono Access All 0 0 0 0 0
FY1819 Mono Quality of Care Staff behavior concerns 0 0 0 0 0
FY1819 Mono Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1819 Mono Quality of Care Medication concern 0 0 0 0 0
FY1819 Mono Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Mono Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Mono Quality of Care All 0 0 0 0 0
FY1819 Mono Change of Provider All 0 0 0 0 0
FY1819 Mono Confidentiality Concern All 0 0 0 0 0
FY1819 Mono Other Financial 0 0 0 0 0
FY1819 Mono Other Lost property 0 0 0 0 0
FY1819 Mono Other Operational 0 0 0 0 0
FY1819 Mono Other Patients' rights 0 0 0 0 0
FY1819 Mono Other Peer behaviors 0 0 0 0 0
FY1819 Mono Other Physical environment 0 0 0 0 0
FY1819 Mono Other Other grievance not listed above 1 0 1 0 0
FY1819 Mono Other All 1 0 1 0 0
FY1819 Mono All All 1 0 1 0 0
FY1819 Monterey Access Service not available 0 0 0 0 0
FY1819 Monterey Access Service not accessible 0 0 0 0 0
FY1819 Monterey Access Timeliness of services 0 0 0 0 0
FY1819 Monterey Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Monterey Access Linguistic services 0 0 0 0 0
FY1819 Monterey Access Other access issues 0 0 0 0 0
FY1819 Monterey Access All 0 0 0 0 0
FY1819 Monterey Quality of Care Staff behavior concerns 1 0 0 1 0
FY1819 Monterey Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Monterey Quality of Care Medication concern 1 0 0 1 0
FY1819 Monterey Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Monterey Quality of Care Other quality of care issues 6 0 0 6 0
FY1819 Monterey Quality of Care All 9 0 0 9 0
FY1819 Monterey Change of Provider All 2 0 0 2 0
FY1819 Monterey Confidentiality Concern All 0 0 0 0 0
FY1819 Monterey Other Financial 0 0 0 0 0
FY1819 Monterey Other Lost property 0 0 0 0 0
FY1819 Monterey Other Operational 0 0 0 0 0
FY1819 Monterey Other Patients' rights 0 0 0 0 0
FY1819 Monterey Other Peer behaviors 0 0 0 0 0
FY1819 Monterey Other Physical environment 0 0 0 0 0
FY1819 Monterey Other Other grievance not listed above 0 0 0 0 0
FY1819 Monterey Other All 0 0 0 0 0
FY1819 Monterey All All 11 0 0 11 0
FY1819 Napa Access Service not available 0 0 0 0 0
FY1819 Napa Access Service not accessible 7 0 0 7 0
FY1819 Napa Access Timeliness of services 0 0 0 0 0
FY1819 Napa Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Napa Access Linguistic services 0 0 0 0 0
FY1819 Napa Access Other access issues 0 0 0 0 0
FY1819 Napa Access All 7 0 0 7 0
FY1819 Napa Quality of Care Staff behavior concerns 6 0 1 5 0
FY1819 Napa Quality of Care Treatment issues or concerns 3 0 0 3 0
FY1819 Napa Quality of Care Medication concern 2 0 0 2 0
FY1819 Napa Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Napa Quality of Care Other quality of care issues 1 0 0 1 0
FY1819 Napa Quality of Care All 12 0 1 11 0
FY1819 Napa Change of Provider All 0 0 0 0 0
FY1819 Napa Confidentiality Concern All 0 0 0 0 0
FY1819 Napa Other Financial 0 0 0 0 0
FY1819 Napa Other Lost property 0 0 0 0 0
FY1819 Napa Other Operational 1 0 0 1 0
FY1819 Napa Other Patients' rights 0 0 0 0 0
FY1819 Napa Other Peer behaviors 0 0 0 0 0
FY1819 Napa Other Physical environment 0 0 0 0 0
FY1819 Napa Other Other grievance not listed above 0 0 0 0 0
FY1819 Napa Other All 1 0 0 1 0
FY1819 Napa All All 20 0 1 19 0
FY1819 Nevada Access Service not available 0 0 0 0 0
FY1819 Nevada Access Service not accessible 0 0 0 0 0
FY1819 Nevada Access Timeliness of services 0 0 0 0 0
FY1819 Nevada Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Nevada Access Linguistic services 0 0 0 0 0
FY1819 Nevada Access Other access issues 0 0 0 0 0
FY1819 Nevada Access All 0 0 0 0 0
FY1819 Nevada Quality of Care Staff behavior concerns 5 1 2 4 0
FY1819 Nevada Quality of Care Treatment issues or concerns 6 0 0 5 1
FY1819 Nevada Quality of Care Medication concern 3 0 0 3 0
FY1819 Nevada Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Nevada Quality of Care Other quality of care issues 2 1 1 2 0
FY1819 Nevada Quality of Care All 16 2 3 14 1
FY1819 Nevada Change of Provider All 4 3 0 7 0
FY1819 Nevada Confidentiality Concern All 2 0 0 2 0
FY1819 Nevada Other Financial 2 0 0 2 0
FY1819 Nevada Other Lost property 0 1 0 0 1
FY1819 Nevada Other Operational 0 0 0 0 0
FY1819 Nevada Other Patients' rights 2 2 0 4 0
FY1819 Nevada Other Peer behaviors 3 0 0 3 0
FY1819 Nevada Other Physical environment 0 0 0 0 0
FY1819 Nevada Other Other grievance not listed above 3 4 0 7 0
FY1819 Nevada Other All 10 7 0 16 1
FY1819 Nevada All All 32 12 3 39 2
FY1819 Orange Access Service not available 3 0 0 3 0
FY1819 Orange Access Service not accessible 15 4 0 19 0
FY1819 Orange Access Timeliness of services 11 8 0 19 0
FY1819 Orange Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Orange Access Linguistic services 1 0 0 1 0
FY1819 Orange Access Other access issues 5 6 0 11 0
FY1819 Orange Access All 35 18 0 53 0
FY1819 Orange Quality of Care Staff behavior concerns 196 57 0 253 0
FY1819 Orange Quality of Care Treatment issues or concerns 102 25 0 127 0
FY1819 Orange Quality of Care Medication concern 23 7 0 30 0
FY1819 Orange Quality of Care Cultural appropriateness 2 2 0 4 0
FY1819 Orange Quality of Care Other quality of care issues 33 18 0 51 0
FY1819 Orange Quality of Care All 356 109 0 465 0
FY1819 Orange Change of Provider All 17 21 0 38 0
FY1819 Orange Confidentiality Concern All 1 2 0 3 0
FY1819 Orange Other Financial 5 2 0 7 0
FY1819 Orange Other Lost property 21 5 0 26 0
FY1819 Orange Other Operational 12 0 0 12 0
FY1819 Orange Other Patients' rights 20 5 0 25 0
FY1819 Orange Other Peer behaviors 16 2 0 18 0
FY1819 Orange Other Physical environment 6 1 0 7 0
FY1819 Orange Other Other grievance not listed above 140 26 9 156 1
FY1819 Orange Other All 220 41 9 251 1
FY1819 Orange All All 629 191 9 810 1
FY1819 Placer-Sierra Access Service not available 1 4 0 2 3
FY1819 Placer-Sierra Access Service not accessible 0 3 0 2 1
FY1819 Placer-Sierra Access Timeliness of services 1 2 0 3 0
FY1819 Placer-Sierra Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Placer-Sierra Access Linguistic services 0 0 0 0 0
FY1819 Placer-Sierra Access Other access issues 1 5 0 5 1
FY1819 Placer-Sierra Access All 3 14 0 12 5
FY1819 Placer-Sierra Quality of Care Staff behavior concerns 5 8 0 8 5
FY1819 Placer-Sierra Quality of Care Treatment issues or concerns 2 2 0 4 0
FY1819 Placer-Sierra Quality of Care Medication concern 2 5 0 7 0
FY1819 Placer-Sierra Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Placer-Sierra Quality of Care Other quality of care issues 0 6 0 3 3
FY1819 Placer-Sierra Quality of Care All 9 21 0 22 8
FY1819 Placer-Sierra Change of Provider All 1 4 0 5 0
FY1819 Placer-Sierra Confidentiality Concern All 1 1 0 2 0
FY1819 Placer-Sierra Other Financial 0 0 0 0 0
FY1819 Placer-Sierra Other Lost property 1 0 0 1 0
FY1819 Placer-Sierra Other Operational 2 3 0 5 0
FY1819 Placer-Sierra Other Patients' rights 1 17 0 15 3
FY1819 Placer-Sierra Other Peer behaviors 4 3 0 5 2
FY1819 Placer-Sierra Other Physical environment 0 5 0 4 1
FY1819 Placer-Sierra Other Other grievance not listed above 4 20 0 8 16
FY1819 Placer-Sierra Other All 12 48 0 38 22
FY1819 Placer-Sierra All All 26 88 0 79 35
FY1819 Plumas Access Service not available 0 0 0 0 0
FY1819 Plumas Access Service not accessible 0 0 0 0 0
FY1819 Plumas Access Timeliness of services 0 0 0 0 0
FY1819 Plumas Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Plumas Access Linguistic services 0 0 0 0 0
FY1819 Plumas Access Other access issues 0 0 0 0 0
FY1819 Plumas Access All 0 0 0 0 0
FY1819 Plumas Quality of Care Staff behavior concerns 6 0 0 6 0
FY1819 Plumas Quality of Care Treatment issues or concerns 9 4 0 13 0
FY1819 Plumas Quality of Care Medication concern 0 0 0 0 0
FY1819 Plumas Quality of Care Cultural appropriateness 2 0 0 2 0
FY1819 Plumas Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Plumas Quality of Care All 17 4 0 21 0
FY1819 Plumas Change of Provider All 0 0 0 0 0
FY1819 Plumas Confidentiality Concern All 1 1 0 2 0
FY1819 Plumas Other Financial 1 1 0 1 1
FY1819 Plumas Other Lost property 0 0 0 0 0
FY1819 Plumas Other Operational 0 0 0 0 0
FY1819 Plumas Other Patients' rights 0 0 0 0 0
FY1819 Plumas Other Peer behaviors 0 0 0 0 0
FY1819 Plumas Other Physical environment 0 0 0 0 0
FY1819 Plumas Other Other grievance not listed above 0 0 0 0 0
FY1819 Plumas Other All 1 1 0 1 1
FY1819 Plumas All All 19 6 0 24 1
FY1819 Riverside Access Service not available 0 0 0 0 0
FY1819 Riverside Access Service not accessible 0 0 0 0 0
FY1819 Riverside Access Timeliness of services 1 1 0 2 0
FY1819 Riverside Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Riverside Access Linguistic services 0 0 0 0 0
FY1819 Riverside Access Other access issues 7 1 0 8 0
FY1819 Riverside Access All 8 2 0 10 0
FY1819 Riverside Quality of Care Staff behavior concerns 13 9 1 20 1
FY1819 Riverside Quality of Care Treatment issues or concerns 13 2 0 15 0
FY1819 Riverside Quality of Care Medication concern 2 2 0 4 0
FY1819 Riverside Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Riverside Quality of Care Other quality of care issues 22 7 1 28 0
FY1819 Riverside Quality of Care All 51 20 2 68 1
FY1819 Riverside Change of Provider All 0 0 0 0 0
FY1819 Riverside Confidentiality Concern All 0 0 0 0 0
FY1819 Riverside Other Financial 2 1 0 3 0
FY1819 Riverside Other Lost property 0 0 0 0 0
FY1819 Riverside Other Operational 0 0 0 0 0
FY1819 Riverside Other Patients' rights 0 0 0 0 0
FY1819 Riverside Other Peer behaviors 0 0 0 0 0
FY1819 Riverside Other Physical environment 0 0 0 0 0
FY1819 Riverside Other Other grievance not listed above 2 2 0 4 0
FY1819 Riverside Other All 4 3 0 7 0
FY1819 Riverside All All 63 25 2 85 1
FY1819 Sacramento Access Service not available 0 0 0 0 0
FY1819 Sacramento Access Service not accessible 0 0 0 0 0
FY1819 Sacramento Access Timeliness of services 2 1 0 3 0
FY1819 Sacramento Access 24/7 Toll-free access line 1 0 1 0 0
FY1819 Sacramento Access Linguistic services 0 0 0 0 0
FY1819 Sacramento Access Other access issues 3 0 0 3 0
FY1819 Sacramento Access All 6 1 1 6 0
FY1819 Sacramento Quality of Care Staff behavior concerns 38 0 14 24 0
FY1819 Sacramento Quality of Care Treatment issues or concerns 130 4 35 98 1
FY1819 Sacramento Quality of Care Medication concern 16 0 2 14 0
FY1819 Sacramento Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Sacramento Quality of Care Other quality of care issues 1 0 0 1 0
FY1819 Sacramento Quality of Care All 185 4 51 137 1
FY1819 Sacramento Change of Provider All 177 3 27 153 0
FY1819 Sacramento Confidentiality Concern All 0 0 0 0 0
FY1819 Sacramento Other Financial 5 0 2 3 0
FY1819 Sacramento Other Lost property 0 0 0 0 0
FY1819 Sacramento Other Operational 13 2 2 12 1
FY1819 Sacramento Other Patients' rights 2 0 0 2 0
FY1819 Sacramento Other Peer behaviors 0 0 0 0 0
FY1819 Sacramento Other Physical environment 0 0 0 0 0
FY1819 Sacramento Other Other grievance not listed above 37 2 7 23 9
FY1819 Sacramento Other All 57 4 11 40 10
FY1819 Sacramento All All 425 12 90 336 11
FY1819 San Benito Access Service not available 1 0 0 1 0
FY1819 San Benito Access Service not accessible 0 0 0 0 0
FY1819 San Benito Access Timeliness of services 0 0 0 0 0
FY1819 San Benito Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 San Benito Access Linguistic services 0 0 0 0 0
FY1819 San Benito Access Other access issues 0 0 0 0 0
FY1819 San Benito Access All 1 0 0 1 0
FY1819 San Benito Quality of Care Staff behavior concerns 0 1 0 1 0
FY1819 San Benito Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1819 San Benito Quality of Care Medication concern 0 0 0 0 0
FY1819 San Benito Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 San Benito Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 San Benito Quality of Care All 0 1 0 1 0
FY1819 San Benito Change of Provider All 0 0 0 0 0
FY1819 San Benito Confidentiality Concern All 0 0 0 0 0
FY1819 San Benito Other Financial 0 3 0 3 0
FY1819 San Benito Other Lost property 0 0 0 0 0
FY1819 San Benito Other Operational 0 1 0 1 0
FY1819 San Benito Other Patients' rights 0 0 0 0 0
FY1819 San Benito Other Peer behaviors 0 0 0 0 0
FY1819 San Benito Other Physical environment 0 0 0 0 0
FY1819 San Benito Other Other grievance not listed above 0 0 0 0 0
FY1819 San Benito Other All 0 4 0 4 0
FY1819 San Benito All All 1 5 0 6 0
FY1819 San Bernardino Access Service not available 1 0 0 1 0
FY1819 San Bernardino Access Service not accessible 2 0 1 0 1
FY1819 San Bernardino Access Timeliness of services 1 0 0 0 1
FY1819 San Bernardino Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 San Bernardino Access Linguistic services 0 0 0 0 0
FY1819 San Bernardino Access Other access issues 2 0 0 1 1
FY1819 San Bernardino Access All 6 0 1 2 3
FY1819 San Bernardino Quality of Care Staff behavior concerns 60 0 8 43 9
FY1819 San Bernardino Quality of Care Treatment issues or concerns 31 0 2 25 4
FY1819 San Bernardino Quality of Care Medication concern 3 0 0 2 1
FY1819 San Bernardino Quality of Care Cultural appropriateness 1 0 0 0 1
FY1819 San Bernardino Quality of Care Other quality of care issues 5 0 0 4 1
FY1819 San Bernardino Quality of Care All 100 0 10 74 16
FY1819 San Bernardino Change of Provider All 0 0 0 0 0
FY1819 San Bernardino Confidentiality Concern All 3 0 0 2 1
FY1819 San Bernardino Other Financial 5 0 1 4 0
FY1819 San Bernardino Other Lost property 0 0 0 0 0
FY1819 San Bernardino Other Operational 6 0 0 6 0
FY1819 San Bernardino Other Patients' rights 4 0 0 1 3
FY1819 San Bernardino Other Peer behaviors 4 0 0 3 1
FY1819 San Bernardino Other Physical environment 3 0 0 2 1
FY1819 San Bernardino Other Other grievance not listed above 16 0 0 13 3
FY1819 San Bernardino Other All 38 0 1 29 8
FY1819 San Bernardino All All 147 0 12 107 28
FY1819 San Diego Access Service not available 0 0 0 0 0
FY1819 San Diego Access Service not accessible 2 0 0 2 0
FY1819 San Diego Access Timeliness of services 6 0 1 5 0
FY1819 San Diego Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 San Diego Access Linguistic services 0 1 0 1 0
FY1819 San Diego Access Other access issues 2 3 0 5 0
FY1819 San Diego Access All 10 4 1 13 0
FY1819 San Diego Quality of Care Staff behavior concerns 37 7 2 42 0
FY1819 San Diego Quality of Care Treatment issues or concerns 32 10 1 41 0
FY1819 San Diego Quality of Care Medication concern 24 5 0 29 0
FY1819 San Diego Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 San Diego Quality of Care Other quality of care issues 20 1 1 20 0
FY1819 San Diego Quality of Care All 113 23 4 132 0
FY1819 San Diego Change of Provider All 2 17 0 19 0
FY1819 San Diego Confidentiality Concern All 7 1 1 7 0
FY1819 San Diego Other Financial 2 1 0 3 0
FY1819 San Diego Other Lost property 2 0 0 2 0
FY1819 San Diego Other Operational 0 0 0 0 0
FY1819 San Diego Other Patients' rights 2 2 0 4 0
FY1819 San Diego Other Peer behaviors 0 0 0 0 0
FY1819 San Diego Other Physical environment 5 2 0 7 0
FY1819 San Diego Other Other grievance not listed above 0 3 0 3 0
FY1819 San Diego Other All 11 8 0 19 0
FY1819 San Diego All All 143 53 6 190 0
FY1819 San Francisco Access Service not available 0 0 0 0 0
FY1819 San Francisco Access Service not accessible 0 0 0 0 0
FY1819 San Francisco Access Timeliness of services 0 0 0 0 0
FY1819 San Francisco Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 San Francisco Access Linguistic services 0 0 0 0 0
FY1819 San Francisco Access Other access issues 4 0 0 4 0
FY1819 San Francisco Access All 4 0 0 4 0
FY1819 San Francisco Quality of Care Staff behavior concerns 15 0 1 14 0
FY1819 San Francisco Quality of Care Treatment issues or concerns 2 0 0 2 0
FY1819 San Francisco Quality of Care Medication concern 1 0 0 1 0
FY1819 San Francisco Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 San Francisco Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 San Francisco Quality of Care All 18 0 1 17 0
FY1819 San Francisco Change of Provider All 7 0 0 7 0
FY1819 San Francisco Confidentiality Concern All 1 0 0 1 0
FY1819 San Francisco Other Financial 3 0 0 3 0
FY1819 San Francisco Other Lost property 1 0 0 1 0
FY1819 San Francisco Other Operational 3 0 0 3 0
FY1819 San Francisco Other Patients' rights 1 0 0 1 0
FY1819 San Francisco Other Peer behaviors 2 0 0 2 0
FY1819 San Francisco Other Physical environment 1 0 0 1 0
FY1819 San Francisco Other Other grievance not listed above 5 0 0 5 0
FY1819 San Francisco Other All 16 0 0 16 0
FY1819 San Francisco All All 46 0 1 45 0
FY1819 San Joaquin Access Service not available 3 0 0 3 0
FY1819 San Joaquin Access Service not accessible 2 0 0 2 0
FY1819 San Joaquin Access Timeliness of services 3 0 0 3 0
FY1819 San Joaquin Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 San Joaquin Access Linguistic services 0 0 0 0 0
FY1819 San Joaquin Access Other access issues 4 0 0 4 0
FY1819 San Joaquin Access All 12 0 0 12 0
FY1819 San Joaquin Quality of Care Staff behavior concerns 29 0 0 29 0
FY1819 San Joaquin Quality of Care Treatment issues or concerns 10 0 0 10 0
FY1819 San Joaquin Quality of Care Medication concern 8 0 0 8 0
FY1819 San Joaquin Quality of Care Cultural appropriateness 3 0 0 3 0
FY1819 San Joaquin Quality of Care Other quality of care issues 3 0 0 3 0
FY1819 San Joaquin Quality of Care All 53 0 0 53 0
FY1819 San Joaquin Change of Provider All 2 0 0 2 0
FY1819 San Joaquin Confidentiality Concern All 0 0 0 0 0
FY1819 San Joaquin Other Financial 4 0 0 4 0
FY1819 San Joaquin Other Lost property 0 0 0 0 0
FY1819 San Joaquin Other Operational 23 0 0 23 0
FY1819 San Joaquin Other Patients' rights 0 0 0 0 0
FY1819 San Joaquin Other Peer behaviors 2 0 0 2 0
FY1819 San Joaquin Other Physical environment 0 0 0 0 0
FY1819 San Joaquin Other Other grievance not listed above 7 0 0 7 0
FY1819 San Joaquin Other All 36 0 0 36 0
FY1819 San Joaquin All All 103 0 0 103 0
FY1819 San Luis Obispo Access Service not available 2 0 0 2 0
FY1819 San Luis Obispo Access Service not accessible 0 0 0 0 0
FY1819 San Luis Obispo Access Timeliness of services 0 0 0 0 0
FY1819 San Luis Obispo Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 San Luis Obispo Access Linguistic services 0 0 0 0 0
FY1819 San Luis Obispo Access Other access issues 0 0 0 0 0
FY1819 San Luis Obispo Access All 2 0 0 2 0
FY1819 San Luis Obispo Quality of Care Staff behavior concerns 21 0 1 20 0
FY1819 San Luis Obispo Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 San Luis Obispo Quality of Care Medication concern 7 0 0 7 0
FY1819 San Luis Obispo Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 San Luis Obispo Quality of Care Other quality of care issues 14 0 0 14 0
FY1819 San Luis Obispo Quality of Care All 43 0 1 42 0
FY1819 San Luis Obispo Change of Provider All 72 0 0 72 0
FY1819 San Luis Obispo Confidentiality Concern All 3 0 0 3 0
FY1819 San Luis Obispo Other Financial 0 0 0 0 0
FY1819 San Luis Obispo Other Lost property 1 0 0 1 0
FY1819 San Luis Obispo Other Operational 0 0 0 0 0
FY1819 San Luis Obispo Other Patients' rights 1 0 0 1 0
FY1819 San Luis Obispo Other Peer behaviors 3 0 0 3 0
FY1819 San Luis Obispo Other Physical environment 1 0 0 1 0
FY1819 San Luis Obispo Other Other grievance not listed above 8 0 1 7 0
FY1819 San Luis Obispo Other All 14 0 1 13 0
FY1819 San Luis Obispo All All 134 0 2 132 0
FY1819 San Mateo Access Service not available 0 0 0 0 0
FY1819 San Mateo Access Service not accessible 6 0 1 5 0
FY1819 San Mateo Access Timeliness of services 4 0 0 4 0
FY1819 San Mateo Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 San Mateo Access Linguistic services 1 0 0 1 0
FY1819 San Mateo Access Other access issues 0 0 0 0 0
FY1819 San Mateo Access All 11 0 1 10 0
FY1819 San Mateo Quality of Care Staff behavior concerns 43 0 4 39 0
FY1819 San Mateo Quality of Care Treatment issues or concerns 14 0 0 14 0
FY1819 San Mateo Quality of Care Medication concern 10 0 0 10 0
FY1819 San Mateo Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 San Mateo Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 San Mateo Quality of Care All 68 0 4 64 0
FY1819 San Mateo Change of Provider All 1 0 0 1 0
FY1819 San Mateo Confidentiality Concern All 4 0 0 4 0
FY1819 San Mateo Other Financial 3 0 0 3 0
FY1819 San Mateo Other Lost property 1 0 0 1 0
FY1819 San Mateo Other Operational 5 0 0 5 0
FY1819 San Mateo Other Patients' rights 0 0 0 0 0
FY1819 San Mateo Other Peer behaviors 1 0 0 1 0
FY1819 San Mateo Other Physical environment 0 0 0 0 0
FY1819 San Mateo Other Other grievance not listed above 0 0 0 0 0
FY1819 San Mateo Other All 10 0 0 10 0
FY1819 San Mateo All All 94 0 5 89 0
FY1819 Santa Barbara Access Service not available 0 0 0 0 0
FY1819 Santa Barbara Access Service not accessible 0 0 0 0 0
FY1819 Santa Barbara Access Timeliness of services 0 0 0 0 0
FY1819 Santa Barbara Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Santa Barbara Access Linguistic services 0 0 0 0 0
FY1819 Santa Barbara Access Other access issues 2 0 0 2 0
FY1819 Santa Barbara Access All 2 0 0 2 0
FY1819 Santa Barbara Quality of Care Staff behavior concerns 44 0 0 44 0
FY1819 Santa Barbara Quality of Care Treatment issues or concerns 45 0 0 45 0
FY1819 Santa Barbara Quality of Care Medication concern 22 0 0 22 0
FY1819 Santa Barbara Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Santa Barbara Quality of Care Other quality of care issues 2 0 0 2 0
FY1819 Santa Barbara Quality of Care All 114 0 0 114 0
FY1819 Santa Barbara Change of Provider All 0 0 0 0 0
FY1819 Santa Barbara Confidentiality Concern All 1 0 0 1 0
FY1819 Santa Barbara Other Financial 1 0 0 1 0
FY1819 Santa Barbara Other Lost property 2 0 0 2 0
FY1819 Santa Barbara Other Operational 1 0 0 1 0
FY1819 Santa Barbara Other Patients' rights 0 0 0 0 0
FY1819 Santa Barbara Other Peer behaviors 1 0 0 1 0
FY1819 Santa Barbara Other Physical environment 1 0 0 1 0
FY1819 Santa Barbara Other Other grievance not listed above 3 0 0 3 0
FY1819 Santa Barbara Other All 9 0 0 9 0
FY1819 Santa Barbara All All 126 0 0 126 0
FY1819 Santa Clara Access Service not available 0 0 0 0 0
FY1819 Santa Clara Access Service not accessible 5 2 0 7 0
FY1819 Santa Clara Access Timeliness of services 5 4 0 9 0
FY1819 Santa Clara Access 24/7 Toll-free access line 1 0 0 1 0
FY1819 Santa Clara Access Linguistic services 0 0 0 0 0
FY1819 Santa Clara Access Other access issues 3 1 0 3 1
FY1819 Santa Clara Access All 14 7 0 20 1
FY1819 Santa Clara Quality of Care Staff behavior concerns 36 26 0 59 3
FY1819 Santa Clara Quality of Care Treatment issues or concerns 16 29 0 45 0
FY1819 Santa Clara Quality of Care Medication concern 1 0 0 1 0
FY1819 Santa Clara Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Santa Clara Quality of Care Other quality of care issues 11 0 0 9 2
FY1819 Santa Clara Quality of Care All 64 55 0 114 5
FY1819 Santa Clara Change of Provider All 4 29 0 33 0
FY1819 Santa Clara Confidentiality Concern All 0 0 0 0 0
FY1819 Santa Clara Other Financial 0 0 0 0 0
FY1819 Santa Clara Other Lost property 3 0 0 3 0
FY1819 Santa Clara Other Operational 0 2 0 2 0
FY1819 Santa Clara Other Patients' rights 0 0 0 0 0
FY1819 Santa Clara Other Peer behaviors 1 0 0 1 0
FY1819 Santa Clara Other Physical environment 0 0 0 0 0
FY1819 Santa Clara Other Other grievance not listed above 3 3 0 5 1
FY1819 Santa Clara Other All 7 5 0 11 1
FY1819 Santa Clara All All 89 96 0 178 7
FY1819 Santa Cruz Access Service not available 2 0 0 2 0
FY1819 Santa Cruz Access Service not accessible 0 0 0 0 0
FY1819 Santa Cruz Access Timeliness of services 1 0 0 1 0
FY1819 Santa Cruz Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Santa Cruz Access Linguistic services 1 0 0 1 0
FY1819 Santa Cruz Access Other access issues 2 0 0 2 0
FY1819 Santa Cruz Access All 6 0 0 6 0
FY1819 Santa Cruz Quality of Care Staff behavior concerns 14 0 0 14 0
FY1819 Santa Cruz Quality of Care Treatment issues or concerns 3 0 0 3 0
FY1819 Santa Cruz Quality of Care Medication concern 4 0 0 4 0
FY1819 Santa Cruz Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Santa Cruz Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Santa Cruz Quality of Care All 22 0 0 22 0
FY1819 Santa Cruz Change of Provider All 1 0 0 1 0
FY1819 Santa Cruz Confidentiality Concern All 1 0 0 1 0
FY1819 Santa Cruz Other Financial 0 0 0 0 0
FY1819 Santa Cruz Other Lost property 0 0 0 0 0
FY1819 Santa Cruz Other Operational 0 0 0 0 0
FY1819 Santa Cruz Other Patients' rights 0 0 0 0 0
FY1819 Santa Cruz Other Peer behaviors 0 0 0 0 0
FY1819 Santa Cruz Other Physical environment 1 0 0 1 0
FY1819 Santa Cruz Other Other grievance not listed above 0 0 0 0 0
FY1819 Santa Cruz Other All 1 0 0 1 0
FY1819 Santa Cruz All All 31 0 0 31 0
FY1819 Shasta Access Service not available 0 0 0 0 0
FY1819 Shasta Access Service not accessible 1 0 0 1 0
FY1819 Shasta Access Timeliness of services 0 0 0 0 0
FY1819 Shasta Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Shasta Access Linguistic services 0 0 0 0 0
FY1819 Shasta Access Other access issues 0 0 0 0 0
FY1819 Shasta Access All 1 0 0 1 0
FY1819 Shasta Quality of Care Staff behavior concerns 9 0 1 8 0
FY1819 Shasta Quality of Care Treatment issues or concerns 3 0 1 2 0
FY1819 Shasta Quality of Care Medication concern 3 0 0 3 0
FY1819 Shasta Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Shasta Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Shasta Quality of Care All 15 0 2 13 0
FY1819 Shasta Change of Provider All 1 0 0 1 0
FY1819 Shasta Confidentiality Concern All 0 0 0 0 0
FY1819 Shasta Other Financial 0 0 0 0 0
FY1819 Shasta Other Lost property 0 0 0 0 0
FY1819 Shasta Other Operational 0 0 0 0 0
FY1819 Shasta Other Patients' rights 3 0 0 0 3
FY1819 Shasta Other Peer behaviors 0 0 0 0 0
FY1819 Shasta Other Physical environment 0 0 0 0 0
FY1819 Shasta Other Other grievance not listed above 3 0 0 3 0
FY1819 Shasta Other All 6 0 0 3 3
FY1819 Shasta All All 23 0 2 18 3
FY1819 Siskiyou Access Service not available 0 0 0 0 0
FY1819 Siskiyou Access Service not accessible 0 0 0 0 0
FY1819 Siskiyou Access Timeliness of services 0 0 0 0 0
FY1819 Siskiyou Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Siskiyou Access Linguistic services 0 0 0 0 0
FY1819 Siskiyou Access Other access issues 0 0 0 0 0
FY1819 Siskiyou Access All 0 0 0 0 0
FY1819 Siskiyou Quality of Care Staff behavior concerns 7 1 0 8 0
FY1819 Siskiyou Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Siskiyou Quality of Care Medication concern 1 1 0 2 0
FY1819 Siskiyou Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Siskiyou Quality of Care Other quality of care issues 2 4 0 6 0
FY1819 Siskiyou Quality of Care All 11 6 0 17 0
FY1819 Siskiyou Change of Provider All 0 0 0 0 0
FY1819 Siskiyou Confidentiality Concern All 0 0 0 0 0
FY1819 Siskiyou Other Financial 0 0 0 0 0
FY1819 Siskiyou Other Lost property 0 0 0 0 0
FY1819 Siskiyou Other Operational 0 0 0 0 0
FY1819 Siskiyou Other Patients' rights 0 0 0 0 0
FY1819 Siskiyou Other Peer behaviors 0 0 0 0 0
FY1819 Siskiyou Other Physical environment 0 0 0 0 0
FY1819 Siskiyou Other Other grievance not listed above 0 0 0 0 0
FY1819 Siskiyou Other All 0 0 0 0 0
FY1819 Siskiyou All All 11 6 0 17 0
FY1819 Solano Access Service not available 1 0 0 1 0
FY1819 Solano Access Service not accessible 3 0 0 3 0
FY1819 Solano Access Timeliness of services 2 0 0 2 0
FY1819 Solano Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Solano Access Linguistic services 0 0 0 0 0
FY1819 Solano Access Other access issues 0 0 0 0 0
FY1819 Solano Access All 6 0 0 6 0
FY1819 Solano Quality of Care Staff behavior concerns 17 0 0 16 1
FY1819 Solano Quality of Care Treatment issues or concerns 20 0 1 18 1
FY1819 Solano Quality of Care Medication concern 12 0 0 12 0
FY1819 Solano Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Solano Quality of Care Other quality of care issues 2 0 0 2 0
FY1819 Solano Quality of Care All 52 0 1 49 2
FY1819 Solano Change of Provider All 57 0 0 57 0
FY1819 Solano Confidentiality Concern All 0 0 0 0 0
FY1819 Solano Other Financial 4 0 1 3 0
FY1819 Solano Other Lost property 0 0 0 0 0
FY1819 Solano Other Operational 1 0 0 1 0
FY1819 Solano Other Patients' rights 14 0 1 13 0
FY1819 Solano Other Peer behaviors 0 0 0 0 0
FY1819 Solano Other Physical environment 1 0 0 1 0
FY1819 Solano Other Other grievance not listed above 0 0 0 0 0
FY1819 Solano Other All 20 0 2 18 0
FY1819 Solano All All 135 0 3 130 2
FY1819 Sonoma Access Service not available 1 2 1 2 0
FY1819 Sonoma Access Service not accessible 0 0 0 0 0
FY1819 Sonoma Access Timeliness of services 1 1 0 2 0
FY1819 Sonoma Access 24/7 Toll-free access line 1 0 1 0 0
FY1819 Sonoma Access Linguistic services 0 0 0 0 0
FY1819 Sonoma Access Other access issues 0 1 0 1 0
FY1819 Sonoma Access All 3 4 2 5 0
FY1819 Sonoma Quality of Care Staff behavior concerns 12 0 0 12 0
FY1819 Sonoma Quality of Care Treatment issues or concerns 4 0 0 4 0
FY1819 Sonoma Quality of Care Medication concern 2 1 0 3 0
FY1819 Sonoma Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Sonoma Quality of Care Other quality of care issues 7 2 3 6 0
FY1819 Sonoma Quality of Care All 25 3 3 25 0
FY1819 Sonoma Change of Provider All 2 1 0 3 0
FY1819 Sonoma Confidentiality Concern All 1 0 0 1 0
FY1819 Sonoma Other Financial 0 0 0 0 0
FY1819 Sonoma Other Lost property 0 0 0 0 0
FY1819 Sonoma Other Operational 2 0 0 1 1
FY1819 Sonoma Other Patients' rights 2 0 0 0 2
FY1819 Sonoma Other Peer behaviors 2 0 0 2 0
FY1819 Sonoma Other Physical environment 1 0 0 0 1
FY1819 Sonoma Other Other grievance not listed above 5 1 0 4 2
FY1819 Sonoma Other All 12 1 0 7 6
FY1819 Sonoma All All 43 9 5 41 6
FY1819 Stanislaus Access Service not available 0 0 0 0 0
FY1819 Stanislaus Access Service not accessible 0 0 0 0 0
FY1819 Stanislaus Access Timeliness of services 0 0 0 0 0
FY1819 Stanislaus Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Stanislaus Access Linguistic services 0 0 0 0 0
FY1819 Stanislaus Access Other access issues 1 0 0 1 0
FY1819 Stanislaus Access All 1 0 0 1 0
FY1819 Stanislaus Quality of Care Staff behavior concerns 14 0 0 14 0
FY1819 Stanislaus Quality of Care Treatment issues or concerns 7 0 1 6 0
FY1819 Stanislaus Quality of Care Medication concern 0 0 0 0 0
FY1819 Stanislaus Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Stanislaus Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Stanislaus Quality of Care All 21 0 1 20 0
FY1819 Stanislaus Change of Provider All 2 0 0 2 0
FY1819 Stanislaus Confidentiality Concern All 4 0 0 4 0
FY1819 Stanislaus Other Financial 1 0 0 1 0
FY1819 Stanislaus Other Lost property 1 0 0 1 0
FY1819 Stanislaus Other Operational 0 0 0 0 0
FY1819 Stanislaus Other Patients' rights 4 0 0 4 0
FY1819 Stanislaus Other Peer behaviors 0 0 0 0 0
FY1819 Stanislaus Other Physical environment 0 0 0 0 0
FY1819 Stanislaus Other Other grievance not listed above 2 0 1 1 0
FY1819 Stanislaus Other All 8 0 1 7 0
FY1819 Stanislaus All All 36 0 2 34 0
FY1819 Sutter-Yuba Access Service not available 1 0 1 0 0
FY1819 Sutter-Yuba Access Service not accessible 0 0 0 0 0
FY1819 Sutter-Yuba Access Timeliness of services 0 0 0 0 0
FY1819 Sutter-Yuba Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Sutter-Yuba Access Linguistic services 0 0 0 0 0
FY1819 Sutter-Yuba Access Other access issues 2 0 0 2 0
FY1819 Sutter-Yuba Access All 3 0 1 2 0
FY1819 Sutter-Yuba Quality of Care Staff behavior concerns 8 0 2 6 0
FY1819 Sutter-Yuba Quality of Care Treatment issues or concerns 2 0 0 2 0
FY1819 Sutter-Yuba Quality of Care Medication concern 1 0 0 1 0
FY1819 Sutter-Yuba Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Sutter-Yuba Quality of Care Other quality of care issues 1 0 0 1 0
FY1819 Sutter-Yuba Quality of Care All 12 0 2 10 0
FY1819 Sutter-Yuba Change of Provider All 2 0 1 1 0
FY1819 Sutter-Yuba Confidentiality Concern All 4 0 2 2 0
FY1819 Sutter-Yuba Other Financial 4 0 0 4 0
FY1819 Sutter-Yuba Other Lost property 0 0 0 0 0
FY1819 Sutter-Yuba Other Operational 0 0 0 0 0
FY1819 Sutter-Yuba Other Patients' rights 0 0 0 0 0
FY1819 Sutter-Yuba Other Peer behaviors 0 0 0 0 0
FY1819 Sutter-Yuba Other Physical environment 2 0 0 2 0
FY1819 Sutter-Yuba Other Other grievance not listed above 7 0 0 7 0
FY1819 Sutter-Yuba Other All 13 0 0 13 0
FY1819 Sutter-Yuba All All 34 0 6 28 0
FY1819 Tehama Access Service not available 0 0 0 0 0
FY1819 Tehama Access Service not accessible 0 0 0 0 0
FY1819 Tehama Access Timeliness of services 0 0 0 0 0
FY1819 Tehama Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Tehama Access Linguistic services 0 0 0 0 0
FY1819 Tehama Access Other access issues 2 0 0 1 1
FY1819 Tehama Access All 2 0 0 1 1
FY1819 Tehama Quality of Care Staff behavior concerns 9 1 0 10 0
FY1819 Tehama Quality of Care Treatment issues or concerns 1 1 0 2 0
FY1819 Tehama Quality of Care Medication concern 0 2 0 2 0
FY1819 Tehama Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Tehama Quality of Care Other quality of care issues 1 0 0 1 0
FY1819 Tehama Quality of Care All 11 4 0 15 0
FY1819 Tehama Change of Provider All 0 0 0 0 0
FY1819 Tehama Confidentiality Concern All 1 0 0 1 0
FY1819 Tehama Other Financial 0 0 0 0 0
FY1819 Tehama Other Lost property 0 0 0 0 0
FY1819 Tehama Other Operational 0 1 0 1 0
FY1819 Tehama Other Patients' rights 0 0 0 0 0
FY1819 Tehama Other Peer behaviors 0 0 0 0 0
FY1819 Tehama Other Physical environment 0 0 0 0 0
FY1819 Tehama Other Other grievance not listed above 1 0 0 1 0
FY1819 Tehama Other All 1 1 0 2 0
FY1819 Tehama All All 15 5 0 19 1
FY1819 Trinity Access Service not available 0 0 0 0 0
FY1819 Trinity Access Service not accessible 0 0 0 0 0
FY1819 Trinity Access Timeliness of services 0 0 0 0 0
FY1819 Trinity Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Trinity Access Linguistic services 0 0 0 0 0
FY1819 Trinity Access Other access issues 0 0 0 0 0
FY1819 Trinity Access All 0 0 0 0 0
FY1819 Trinity Quality of Care Staff behavior concerns 1 0 0 1 0
FY1819 Trinity Quality of Care Treatment issues or concerns 0 0 0 0 0
FY1819 Trinity Quality of Care Medication concern 0 0 0 0 0
FY1819 Trinity Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Trinity Quality of Care Other quality of care issues 1 0 0 1 0
FY1819 Trinity Quality of Care All 2 0 0 2 0
FY1819 Trinity Change of Provider All 0 0 0 0 0
FY1819 Trinity Confidentiality Concern All 1 0 0 1 0
FY1819 Trinity Other Financial 0 0 0 0 0
FY1819 Trinity Other Lost property 0 0 0 0 0
FY1819 Trinity Other Operational 2 0 0 2 0
FY1819 Trinity Other Patients' rights 0 0 0 0 0
FY1819 Trinity Other Peer behaviors 0 0 0 0 0
FY1819 Trinity Other Physical environment 1 0 0 1 0
FY1819 Trinity Other Other grievance not listed above 0 0 0 0 0
FY1819 Trinity Other All 3 0 0 3 0
FY1819 Trinity All All 6 0 0 6 0
FY1819 Tulare Access Service not available 0 0 0 0 0
FY1819 Tulare Access Service not accessible 0 0 0 0 0
FY1819 Tulare Access Timeliness of services 0 0 0 0 0
FY1819 Tulare Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Tulare Access Linguistic services 0 0 0 0 0
FY1819 Tulare Access Other access issues 0 0 0 0 0
FY1819 Tulare Access All 0 0 0 0 0
FY1819 Tulare Quality of Care Staff behavior concerns 13 0 0 13 0
FY1819 Tulare Quality of Care Treatment issues or concerns 4 0 0 4 0
FY1819 Tulare Quality of Care Medication concern 0 0 0 0 0
FY1819 Tulare Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Tulare Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Tulare Quality of Care All 17 0 0 17 0
FY1819 Tulare Change of Provider All 0 0 0 0 0
FY1819 Tulare Confidentiality Concern All 2 0 0 2 0
FY1819 Tulare Other Financial 0 0 0 0 0
FY1819 Tulare Other Lost property 1 0 0 0 1
FY1819 Tulare Other Operational 0 0 0 0 0
FY1819 Tulare Other Patients' rights 0 0 0 0 0
FY1819 Tulare Other Peer behaviors 0 0 0 0 0
FY1819 Tulare Other Physical environment 0 0 0 0 0
FY1819 Tulare Other Other grievance not listed above 2 0 0 2 0
FY1819 Tulare Other All 3 0 0 2 1
FY1819 Tulare All All 22 0 0 21 1
FY1819 Tuolumne Access Service not available 0 0 0 0 0
FY1819 Tuolumne Access Service not accessible 0 0 0 0 0
FY1819 Tuolumne Access Timeliness of services 0 0 0 0 0
FY1819 Tuolumne Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Tuolumne Access Linguistic services 0 0 0 0 0
FY1819 Tuolumne Access Other access issues 0 0 0 0 0
FY1819 Tuolumne Access All 0 0 0 0 0
FY1819 Tuolumne Quality of Care Staff behavior concerns 23 0 1 22 0
FY1819 Tuolumne Quality of Care Treatment issues or concerns 12 0 0 12 0
FY1819 Tuolumne Quality of Care Medication concern 3 0 1 2 0
FY1819 Tuolumne Quality of Care Cultural appropriateness 1 0 0 1 0
FY1819 Tuolumne Quality of Care Other quality of care issues 2 1 0 3 0
FY1819 Tuolumne Quality of Care All 41 1 2 40 0
FY1819 Tuolumne Change of Provider All 0 0 0 0 0
FY1819 Tuolumne Confidentiality Concern All 1 0 0 1 0
FY1819 Tuolumne Other Financial 0 0 0 0 0
FY1819 Tuolumne Other Lost property 0 0 0 0 0
FY1819 Tuolumne Other Operational 1 0 0 1 0
FY1819 Tuolumne Other Patients' rights 1 0 0 1 0
FY1819 Tuolumne Other Peer behaviors 2 0 0 2 0
FY1819 Tuolumne Other Physical environment 1 0 0 1 0
FY1819 Tuolumne Other Other grievance not listed above 5 0 0 5 0
FY1819 Tuolumne Other All 10 0 0 10 0
FY1819 Tuolumne All All 52 1 2 51 0
FY1819 Ventura Access Service not available 1 0 0 1 0
FY1819 Ventura Access Service not accessible 2 0 0 2 0
FY1819 Ventura Access Timeliness of services 4 0 1 3 0
FY1819 Ventura Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Ventura Access Linguistic services 0 0 0 0 0
FY1819 Ventura Access Other access issues 0 0 0 0 0
FY1819 Ventura Access All 7 0 1 6 0
FY1819 Ventura Quality of Care Staff behavior concerns 18 0 4 14 0
FY1819 Ventura Quality of Care Treatment issues or concerns 5 0 0 5 0
FY1819 Ventura Quality of Care Medication concern 0 0 0 0 0
FY1819 Ventura Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Ventura Quality of Care Other quality of care issues 1 0 0 1 0
FY1819 Ventura Quality of Care All 24 0 4 20 0
FY1819 Ventura Change of Provider All 0 0 0 0 0
FY1819 Ventura Confidentiality Concern All 2 0 1 1 0
FY1819 Ventura Other Financial 1 0 0 1 0
FY1819 Ventura Other Lost property 0 0 0 0 0
FY1819 Ventura Other Operational 0 0 0 0 0
FY1819 Ventura Other Patients' rights 0 0 0 0 0
FY1819 Ventura Other Peer behaviors 3 0 1 2 0
FY1819 Ventura Other Physical environment 3 0 1 2 0
FY1819 Ventura Other Other grievance not listed above 1 0 0 1 0
FY1819 Ventura Other All 8 0 2 6 0
FY1819 Ventura All All 41 0 8 33 0
FY1819 Yolo Access Service not available 0 0 0 0 0
FY1819 Yolo Access Service not accessible 0 0 0 0 0
FY1819 Yolo Access Timeliness of services 9 1 0 10 0
FY1819 Yolo Access 24/7 Toll-free access line 0 0 0 0 0
FY1819 Yolo Access Linguistic services 0 0 0 0 0
FY1819 Yolo Access Other access issues 0 0 0 0 0
FY1819 Yolo Access All 9 1 0 10 0
FY1819 Yolo Quality of Care Staff behavior concerns 10 0 0 10 0
FY1819 Yolo Quality of Care Treatment issues or concerns 1 0 0 1 0
FY1819 Yolo Quality of Care Medication concern 0 0 0 0 0
FY1819 Yolo Quality of Care Cultural appropriateness 0 0 0 0 0
FY1819 Yolo Quality of Care Other quality of care issues 0 0 0 0 0
FY1819 Yolo Quality of Care All 11 0 0 11 0
FY1819 Yolo Change of Provider All 0 0 0 0 0
FY1819 Yolo Confidentiality Concern All 0 0 0 0 0
FY1819 Yolo Other Financial 0 0 0 0 0
FY1819 Yolo Other Lost property 0 0 0 0 0
FY1819 Yolo Other Operational 0 0 0 0 0
FY1819 Yolo Other Patients' rights 0 0 0 0 0
FY1819 Yolo Other Peer behaviors 0 0 0 0 0
FY1819 Yolo Other Physical environment 0 0 0 0 0
FY1819 Yolo Other Other grievance not listed above 0 0 0 0 0
FY1819 Yolo Other All 0 0 0 0 0
FY1819 Yolo All All 20 1 0 21 0